Guest Service Representative

5 days ago


Williamsburg, Virginia, United States Kingsmill Resort Full time
Job Summary:

As a Guest Service Agent at Kingsmill Resort, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. Your primary responsibility will be to register guests, process payments, and post charges to guest accounts while maintaining a positive and welcoming atmosphere.

Key Responsibilities:

• Maintain a high level of guest satisfaction by providing prompt and courteous service.
• Register guests, process payments, and post charges to guest accounts accurately and efficiently.
• Assign guest rooms, issue keys, and ensure guest security at all times.
• Make, confirm, assist, and cancel reservations, including promoting and selling location activities.
• Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities to answer questions and provide accurate information to guests.
• Answer telephones in a timely manner, using proper guidelines and telephone etiquette.
• Take, record, and relay messages accurately, completely, and timely.
• Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction.
• Conscientiously handle Lost and Found items following guidelines established by Kingsmill.
• Maintain a clean and organized workspace, adhering to company standards.
• Accurately follow cash handling procedures and secure bank at all times.
• Post charges to guest accounts for services and purchases.
• Balance all receipts and postings for work performed during shift at the end of shift.

Requirements:

• Human relation skills - must be a people-person who thrives on public contact.
• Strong communication skills.
• General/Basic computer skills.
• Sales skills.
• Basic accounting skills.
• Ability to learn quickly and follow instructions accurately.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to interact with diverse peoples and help resolve any issues.
• Ability to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.
• Able to lift and carry up to 15 pounds.
• Standing for up to eight hours per shift.
• Requires bending, stretching, and reaching throughout a shift up to 8 hours.
• Ability to work days, nights, weekends, holidays.
• Must possess a driver's license.

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