Guest Services Representative
2 weeks ago
Guest Services Representative
Company Overview
Westgate Resorts is dedicated to providing exceptional hospitality experiences, offering guests a chance to immerse themselves in a rich historical environment while enjoying luxurious accommodations.
Position Overview
As a Guest Services Representative, your primary responsibilities will include:
- Welcoming and registering guests, ensuring a smooth check-in process.
- Issuing room keys and providing necessary instructions to support staff.
- Managing incoming correspondence and sorting messages efficiently.
- Facilitating communication by relaying telephone messages promptly.
- Addressing guest inquiries regarding hotel amenities, local attractions, and services.
- Maintaining accurate records of room availability and guest accounts.
- Processing payments, computing bills, and handling transactions with precision.
- Coordinating reservations for accommodations, dining, and entertainment.
- Assisting guests with the secure storage of valuables.
- Conducting nightly audits and checks as required.
- Listening attentively to guest concerns and providing effective solutions.
Qualifications
To excel in this role, candidates should possess:
- A high school diploma or equivalent.
- Relevant experience in customer service or hospitality is preferred.
- Strong communication skills, both written and verbal.
- The ability to engage effectively with guests and team members.
Additional Information
Westgate Resorts offers a comprehensive benefits package, including:
- Health benefits encompassing medical, dental, and vision coverage.
- Paid Time Off (PTO) for vacation, sick leave, and personal time.
- 401K plan with a generous company match.
- Access to daily pay options.
- Wellness programs and tuition assistance.
- Employee Assistance Program (EAP) and exclusive discounts.
We are committed to ensuring a safe work environment and adhere to all health guidelines. Westgate Resorts is an Equal Employment Opportunity employer, welcoming applicants from diverse backgrounds.
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Westgate Resorts Full timeGuest Services RepresentativeCompany OverviewWestgate Resorts is a premier hospitality provider, offering spacious accommodations that allow guests to immerse themselves in rich historical experiences. Our locations provide convenient access to various attractions, ensuring a memorable stay for all visitors.Position OverviewAs a Guest Services...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Westgate Resorts Full timeGuest Services RepresentativeCompany OverviewWestgate Resorts is renowned for offering spacious accommodations that reflect the charm of historic settings, providing guests with an exceptional experience in hospitality. Our locations offer easy access to various attractions, ensuring that guests can fully immerse themselves in local culture and...
-
Guest Services Representative
1 week ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timePosition Title: Guest Services RepresentativeJob Category: HospitalityOverview:As a Guest Services Representative, you will play a vital role in ensuring a welcoming atmosphere for our guests. Your primary responsibilities will include assisting guests with check-in and check-out processes, handling inquiries, and providing information about our services.Key...
-
Guest Services Representative
1 week ago
Williamsburg, Virginia, United States Westgate Resorts Full timeGuest Services RepresentativeCompany OverviewWestgate Resorts is dedicated to providing exceptional vacation experiences. Our resort offers spacious accommodations that reflect the charm of historical Williamsburg, providing guests with an opportunity to explore American heritage while enjoying a relaxing getaway.Position OverviewAs a Guest Services...
-
Guest Services Representative
1 week ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timePosition Title: Guest Services RepresentativeJob Category: HospitalityOverview:As a Guest Services Representative, you will play a crucial role in ensuring a welcoming and efficient experience for our guests. This position involves a variety of responsibilities that are essential to the smooth operation of our front office.Key Responsibilities:Provide...
-
Guest Services Representative
1 week ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timePosition Title: Guest Services RepresentativeJob Category: HospitalityOverview:As a vital member of our team, the Guest Services Representative plays a crucial role in ensuring a seamless experience for our guests. This position involves engaging with visitors in a courteous and professional manner, handling various front office tasks including registration,...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Marriott Vacations Worldwide Full timeHourly Rate: $16.75 Shift: 1st and 2nd shift Compensation: $16.75/hour POSITION OVERVIEW Are you someone who excels in customer service and enjoys creating personalized experiences for guests? Do you have a keen eye for detail while managing multiple tasks? Do you appreciate a collaborative, team-focused atmosphere? If your answer is yes, then consider...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Marriott Vacations Worldwide Full timeHourly Compensation: $16.75Shifts Available: 1st and 2nd shiftCompensation Rate: $16.75/hourPOSITION OVERVIEWAre you someone who excels in delivering exceptional customer service and enjoys personalizing experiences for guests? Do you possess a keen eye for detail while managing multiple tasks? Is fostering a collaborative, team-driven atmosphere important...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Comfort Suites Historic Williamsburg Full timePosition OverviewComfort Suites Historic Williamsburg is seeking a dedicated Guest Services Representative to enhance our customer experience.The ideal candidate will possess a strong orientation towards customer satisfaction, demonstrating a friendly demeanor and the ability to adhere to instructions effectively.Key Responsibilities:Facilitate the check-in...
-
Guest Services Representative
5 days ago
Williamsburg, Virginia, United States SeaWorld Parks & Entertainment Full timeAbout the Role:As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable, and driven to deliver exceptional guest service, this is a place for you!Key Responsibilities:Lead VIP and Behind-the-Scenes Tours at Busch Gardens and Water Country USA.Staff the Guest...
-
In House Guest Service Representative
17 hours ago
Williamsburg, Virginia, United States Westgate Resorts Full timeJob OverviewWestgate Resorts is seeking a highly skilled and customer-focused In House Guest Service Representative to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our resort's high standards are met.Key ResponsibilitiesGuest Service: Provide prompt and...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Kingsmill Resort Full timePosition Summary: The primary role is to deliver outstanding customer service by welcoming and registering guests at check-in and throughout their stay, while managing payments and posting charges to guest accounts. Key Responsibilities: Foster positive relationships with guests at all times.Adhere to all policies, procedures, and service standards.Process...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Westgate Resorts Full timePosition: Front Desk AgentCompany Overview:Westgate Historic Williamsburg Resort offers spacious accommodations that reflect the charm of the past, providing guests with a unique opportunity to explore American history. Located conveniently near popular attractions, our resort is dedicated to ensuring that guests enjoy a memorable vacation experience.Role...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timePosition Title: Front Desk AttendantJob Category: HospitalityJob Overview:Join our team at Colonial Williamsburg Company as a Front Desk Attendant, where you will play a crucial role in providing exceptional service to our guests.Key Responsibilities:Assist guests with professionalism and courtesy in all front office functions, including check-in, check-out,...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Westgate Resorts Full timePosition: Front Desk AgentCompany Overview:Westgate Historic Williamsburg Resort offers expansive, historically-themed lodging options, providing guests with the unique chance to delve into American heritage while enjoying a memorable vacation experience. The resort is conveniently situated near popular attractions, enhancing guests' opportunities for...
-
Guest Services Representative
5 days ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timeJob Summary:We are seeking a highly skilled and courteous Host/Hostess to join our team at Colonial Williamsburg Company. As a Host/Hostess, you will be responsible for providing exceptional guest service and ensuring a memorable dining experience for our patrons.Key Responsibilities:Guest Greeting and Seating: Welcome guests with a warm smile and greet them...
-
Guest Services
2 months ago
Williamsburg, Virginia, United States Colonial Williamsburg Full timeFrom the Historic Area to Hotels, Colonial Williamsburg mission that "the future may learn from the past" is part of everything we do. Colonial Williamsburg boasts a rich history as well, having hosted and entertained guests from around the world with an impressive collection of amenities including our hotels, guests homes, food and beverage outlets,...
-
Spa Attendant
6 days ago
Williamsburg, Virginia, United States Crescent Services Full timeJob SummaryWe are seeking a highly motivated and customer-focused Spa Attendant to join our team at Colonial Williamsburg. As a Spa Attendant, you will be responsible for creating a positive experience for our guests by ensuring the Spa, Retail area, and Female Locker Rooms are luxurious, comfortable, welcoming, and relaxing environments.Key...
-
Guest Services Supervisor
1 week ago
Williamsburg, Virginia, United States Kingsmill Resort Full timeFront Desk SupervisorOverview: Responsible for managing daily activities at the Front Desk and overseeing Bell and Transportation services. This role includes supervising Guest Service Agents and Concierge staff while ensuring high standards of guest service. Additionally, the supervisor will handle reports related to group billing and guest feedback on a...
-
Guest Services Supervisor
2 weeks ago
Williamsburg, Virginia, United States Kingsmill Resort Full timeFront Desk SupervisorOverview: Responsible for managing daily operations at the Front Desk and overseeing Bell and Transportation services. This role includes typical Guest Service Agent responsibilities alongside the supervision of Guest Service Agents and Concierge personnel. Additionally, the supervisor will handle assigned reports related to group...