Guest Services Representative

1 week ago


Williamsburg, Virginia, United States Westgate Resorts Full time

Guest Services Representative

Company Overview

Westgate Resorts is dedicated to providing exceptional vacation experiences. Our resort offers spacious accommodations that reflect the charm of historical Williamsburg, providing guests with an opportunity to explore American heritage while enjoying a relaxing getaway.

Position Overview

As a Guest Services Representative, your primary responsibilities will include:

  • Welcoming guests, processing registrations, and assigning accommodations.
  • Issuing room keys and providing instructions to the bell staff.
  • Managing incoming correspondence and messages efficiently.
  • Facilitating communication by relaying telephone messages.
  • Responding to inquiries regarding hotel amenities, guest registration, and local attractions.
  • Maintaining accurate records of room availability and guest accounts.
  • Calculating bills, processing payments, and providing change as necessary.
  • Coordinating and confirming reservations for guests.
  • Posting charges for services such as lodging, dining, and entertainment.
  • Arranging reservations for dining, transportation, and local activities.
  • Assisting guests with securing their valuables in the hotel safe.
  • Conducting nightly audits of financial transactions.
  • Listening to guest concerns and providing effective solutions.

Qualifications

To excel in this role, candidates should possess the following:

  • A high school diploma or equivalent educational background.
  • Relevant experience in customer service or hospitality is preferred.
  • Strong communication skills, both verbal and written.
  • Ability to engage effectively with guests in various settings.

Additional Benefits

We offer a comprehensive benefits package that includes:

  • Health insurance options including medical, dental, and vision coverage.
  • Paid Time Off for vacations, personal days, and sick leave.
  • Paid holidays and a 401K plan with company matching.
  • Access to daily pay options for financial flexibility.
  • Wellness programs and tuition assistance.
  • Employee discounts on accommodations and entertainment.
  • Opportunities for career advancement and professional development.

Westgate Resorts is committed to maintaining a safe and healthy environment for all team members and adheres to all relevant health guidelines.



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