Receptionist - Guest Relations

2 weeks ago

Williamsburg, Virginia, United States Holiday Inn Full time

Guest Service Agent

Job Overview:
Serves as the primary point of contact for guests during their stay at the hotel. Responsible for confirming guest reservations and determining the duration of their visit. Assists guests in completing registration forms and assigns rooms based on preferences and requests. Ensures the guest's payment method is verified and adheres to established credit-checking protocols.

Maintains accurate guest and room information in the designated front desk systems and communicates relevant details to the appropriate hotel staff.

Collaborates closely with the housekeeping team to keep room status reports current and coordinates maintenance requests as needed.

Responsible for managing guest room key storage and overseeing access to safe deposit boxes. Must possess a sales-oriented mindset, presenting various options and assisting guests in making informed choices. Familiarity with the hotel's room types and available services is essential.

Key Responsibilities:

  • Registers guests and allocates rooms, accommodating special requests when feasible.
  • Assists with pre-registration and room blocking for reservations.
  • Comprehensively understands and complies with credit, check-cashing, and cash-handling policies.
  • Maintains awareness of room status and tracking.
  • Knowledgeable about room locations, types, and rates.
  • Utilizes suggestive selling techniques to promote room bookings and additional hotel services.
  • Coordinates room status updates with housekeeping by notifying them of check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Possesses a working knowledge of the reservations department, handling same-day and future reservations as necessary, including cancellation procedures.
  • Files room keys appropriately.
  • Proficient in using front office equipment.
  • Facilitates guest check-outs.
  • Records and files all charges to guest, master, and city ledger accounts.
  • Follows protocols for issuing and closing safe deposit boxes.
  • Exhibits proper telephone etiquette.
  • Adheres to mail, package, and message handling procedures.
  • Reviews the pass-on log and bulletin board daily to stay informed about hotel activities and meetings.
  • Participates in departmental meetings.
  • Coordinates guestroom maintenance with the engineering and maintenance teams.
  • Reports any unusual incidents or requests to management.
  • Familiar with all safety and emergency procedures, including accident prevention policies.
  • Maintains cleanliness and organization of the front desk area.
  • Understands that business needs may require shifts in employee schedules.

Qualifications

EDUCATION and/or EXPERIENCE:
A minimum of a high school diploma is required, with a preference for candidates possessing three or more years of experience in hotel operations.

LANGUAGE SKILLS:
Must have developed language skills to the extent of being able to:

  • Read and interpret documents in English, including routine correspondence, newspapers, periodicals, journals, and manuals.
  • Compose routine reports, correspondence, business letters, summaries, and reports in English, adhering to established formats and rules of punctuation, grammar, diction, and style.
  • Effectively communicate in English with customers and colleagues.



REASONING ABILITY:
Must possess reasoning abilities sufficient to:

  • Apply common sense to follow instructions provided in written, oral, or diagrammatic form.
  • Perform basic arithmetic operations and calculate figures such as discounts and percentages.
  • Read and interpret business records and statistical reports.

COMPUTER SKILLS:
Must have adequate computer skills to proficiently use various Company-issued software programs utilized at the hotel, including but not limited to Microsoft Word, Microsoft Excel, Office 365, Microsoft Outlook, and Company-issued internet and email programs.

[NOTE:

Company-issued software programs may change periodically; the individual is expected to learn new programs and updates promptly after they are introduced at the hotel.

]

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work effectively in a high-pressure environment, communicate effectively with others, manage guest interactions, and accept constructive feedback from supervisors.
  • Must be adaptable to frequent changes in activity and capable of handling interruptions.

IMPORTANT NOTE:
Essential functions of this job are described under the headings above.

The job requirements and features are subject to change periodically based on the evolving needs and requirements of the Company and/or the hotel.

  • Guest Relations Specialist

    7 days ago

    Williamsburg, Virginia, United States Westgate Resorts Full time

    Job OverviewCompany OverviewWestgate Resorts is a leader in providing exceptional vacation experiences across a variety of destinations. With properties ranging from picturesque beaches to serene mountain retreats, we cater to families seeking memorable getaways at competitive prices. Our extensive portfolio includes resorts in multiple states, ensuring that...

  • Assistant Manager of Guest Relations

    2 weeks ago

    Williamsburg, Virginia, United States Hilton Grand Vacations Full time

    Assistant Manager of Guest RelationsJob ID: FRO002022Area of Expertise: Resort OperationsCategory: Guest Services/OperationsShift: VariableLocation: Williamsburg, VAProperty: DRI Historic Powhatan ResortPosition OverviewAs an Assistant Manager of Guest Relations, your role will be pivotal in driving the success of our organization by executing the following...

  • Guest Services Coordinator

    7 days ago

    Williamsburg, Virginia, United States Hotel Resource Full time

    Position Overview:We are currently seeking a dedicated Front Desk Receptionist to join our team at Hotel Resource. This role is essential in providing exceptional customer service and administrative support within our hospitality environment.Key Responsibilities:Welcome and assist guests upon arrival and departure.Manage incoming calls and direct them to the...

  • Receptionist

    2 weeks ago

    Williamsburg, Virginia, United States Hilton Grand Vacations Full time

    Join Our Team as a Front Desk ClerkJob ID: FRO002096Area of Expertise: Resort OperationsCategory: Guest Services/OperationsShift: VariableLocation: Williamsburg, VAProperty: DRI Historic Powhatan ResortPosition OverviewAs a Front Desk Clerk, you will play a vital role in delivering exceptional service that aligns with our Spirit of Service culture. Your...

  • Guest Services Manager

    1 month ago

    Williamsburg, Virginia, United States Williamsburg Inn Full time

    Responsibilities of Guest Service Manager: Oversees all guest operations, including front desk, bell staff, and transportation services to ensure quality and guest satisfaction. Good through knowledge of property management software (PMS) or hotel reservation software. Works closely with the Guest Service Operations Manager and night audit staff to ensure...

  • Guest Services Supervisor

    2 weeks ago

    Williamsburg, Virginia, United States Kingsmill Resort Full time

    Front Desk SupervisorOverview: Responsible for managing daily operations at the Front Desk and overseeing Bell and Transportation services. This role includes typical Guest Service Agent responsibilities alongside the supervision of Guest Service Agents and Concierge personnel. Additionally, the supervisor will handle assigned reports related to group...

  • Guest Services Supervisor

    7 days ago

    Williamsburg, Virginia, United States Kingsmill Resort Full time

    Front Desk SupervisorOverview: Responsible for managing daily activities at the Front Desk and overseeing Bell and Transportation services. This role includes supervising Guest Service Agents and Concierge staff while ensuring high standards of guest service. Additionally, the supervisor will handle reports related to group billing and guest feedback on a...

  • Guest Services Representative

    7 days ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Position Title: Guest Services RepresentativeJob Category: HospitalityOverview:As a Guest Services Representative, you will play a vital role in ensuring a welcoming atmosphere for our guests. Your primary responsibilities will include assisting guests with check-in and check-out processes, handling inquiries, and providing information about our services.Key...

  • Guest Services Representative

    7 days ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Position Title: Guest Services RepresentativeJob Category: HospitalityOverview:As a Guest Services Representative, you will play a crucial role in ensuring a welcoming and efficient experience for our guests. This position involves a variety of responsibilities that are essential to the smooth operation of our front office.Key Responsibilities:Provide...

  • Guest Services Representative

    2 weeks ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Position Title: Front Desk AttendantJob Category: HospitalityJob Overview:Join our team at Colonial Williamsburg Company as a Front Desk Attendant, where you will play a crucial role in providing exceptional service to our guests.Key Responsibilities:Assist guests with professionalism and courtesy in all front office functions, including check-in, check-out,...

  • Lead Guest Services Coordinator

    2 weeks ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    JOB DESCRIPTION: This position is exclusively for current employees of the Colonial Williamsburg Company. The Colonial Williamsburg Company offers a unique guest experience that blends historical charm with modern amenities. Our facility features well-appointed accommodations designed for both leisure and business travelers. The Senior Hospitality Front Desk...

  • Lead Guest Services Coordinator

    2 weeks ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    LEAD GUEST SERVICES COORDINATORJob Category: HOSPITALITY Requisition Number: SRFRO001580Job OverviewPosition Summary:As a vital member of the Front Office Team, the Lead Guest Services Coordinator serves as the primary liaison between guests, the establishment, and various operational departments. This role is crucial in shaping the initial impressions of...

  • Security Attendant

    18 hours ago

    Williamsburg, Virginia, United States Great Wolf Lodge Full time

    Job SummaryWe are seeking a highly skilled and dedicated Security Attendant to join our team at Great Wolf Lodge. As a Security Attendant, you will play a vital role in ensuring the safety and security of our guests, their families, and our staff.Key ResponsibilitiesSecurity and Safety: Maintain the security and safety of the hotel, guests, and staff by...

  • Guest Services Reservations Specialist

    2 weeks ago

    Williamsburg, Virginia, United States Hilton Grand Vacations Full time

    Guest Services Reservations SpecialistJob ID: FRO002097Area of Talent: Resort OperationsCategory: Guest Services/OperationsShift: VariableProperty: DRI Historic Powhatan ResortJob OverviewAs a Guest Services Reservations Specialist, you will play a vital role in upholding our commitment to exceptional service and contributing to the overall success of our...

  • Guest Room Maintenance Specialist

    2 weeks ago

    Williamsburg, Virginia, United States Homewood Suites Full time

    Position Overview:The primary responsibility of the Room Attendant is to ensure that guest accommodations are maintained to the highest standards of cleanliness and comfort, in alignment with company policies.Key Responsibilities:Daily linen changes for guest beds.Thorough vacuuming of carpets.Dusting and polishing all furniture items, including picture...

  • Guest Room Cleaner

    2 weeks ago

    Williamsburg, Virginia, United States Homewood Suites Full time

    Position Overview:The primary objective of this role is to ensure that guest accommodations are maintained in a pristine and welcoming condition, adhering to established company standards.Key Responsibilities:As a Room Attendant, your duties will include:Daily changing of bed linens to ensure freshness.Vacuuming carpets to maintain cleanliness.Dusting all...

  • Client Relations Specialist

    7 days ago

    Williamsburg, Virginia, United States Kingsmill Resort Full time

    Hospitality Service CoordinatorKingsmill Resort is on the lookout for a Hospitality Service Coordinator dedicated to delivering outstanding service to guests during their visit. Key responsibilities encompass guest registration, payment processing, and addressing any guest concerns. The ideal candidate should possess excellent communication and sales...

  • Guest Services Representative

    4 days ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Job Summary:We are seeking a highly skilled and courteous Host/Hostess to join our team at Colonial Williamsburg Company. As a Host/Hostess, you will be responsible for providing exceptional guest service and ensuring a memorable dining experience for our patrons.Key Responsibilities:Guest Greeting and Seating: Welcome guests with a warm smile and greet them...

  • Customer Relations Reservations Coordinator

    2 weeks ago

    Williamsburg, Virginia, United States Hilton Grand Vacations Full time

    Guest Services Reservations SpecialistJob ID: FRO002097Area of Talent: Resort OperationsCategory: Guest Services/OperationsShift: VariableLocation: Williamsburg, VAProperty: DRI Historic Powhatan ResortJob OverviewAs a Guest Services Reservations Specialist, you will play a crucial role in upholding our commitment to exceptional service while contributing to...

  • Hospitality Front Office Associate

    2 weeks ago

    Williamsburg, Virginia, United States Hotel Resource Full time

    Position Overview:We are looking for a dedicated Front Desk Receptionist to join our team at Hotel Resource. This role is crucial in providing exceptional customer service and ensuring a welcoming atmosphere for our guests.Key Responsibilities:Welcome and assist guests upon arrival and departure.Manage incoming calls and direct them to the appropriate...