Current jobs related to Guest Services Coordinator - Williamsburg, Virginia - Commander, Navy Installations

  • Guest Service Representative

    4 weeks ago

    Williamsburg, Virginia, United States Charter Senior Living Full time

    Job SummaryAs a Guest Service Agent, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. You will be responsible for determining a guest's reservation status, identifying their length of stay, and assisting with registration and room assignments. You will also be responsible for verifying payment methods,...

  • Guest Service Director

    2 days ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Job Title: Guest Service DirectorColonial Williamsburg Company is seeking a highly skilled Guest Service Director to lead our hospitality operations. As a key member of our team, you will be responsible for managing day-to-day leadership and development, ensuring exceptional guest service, and driving business growth.Key Responsibilities:Manage and develop a...

  • Guest Service Manager

    1 week ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Job Title: Guest Service ManagerJoin the Colonial Williamsburg Company team as a Guest Service Manager, where you will be responsible for leading a team of hospitality professionals to deliver exceptional guest experiences in our Historic Area Taverns.Key Responsibilities:Manage day-to-day operations, including scheduling, staff development, and performance...

  • Guest Service Representative

    2 weeks ago

    Williamsburg, Virginia, United States Kingsmill Resort Full time

    Job Title: Guest Service AgentOverview:We are seeking a highly skilled Guest Service Agent to join our team at Kingsmill Resort. As a Guest Service Agent, you will be responsible for providing exceptional guest service, registering and greeting guests at check-in, and processing payments and posting charges to guest accounts.Key Responsibilities:Maintain...

  • Director of Guest Services

    4 weeks ago

    Williamsburg, Virginia, United States Great Wolf Lodge Full time

    Job SummaryWe are seeking a highly motivated and experienced Director of Guest Services to join our team at Great Wolf Lodge. As a key member of our leadership team, you will be responsible for leading the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments to deliver exceptional guest experiences and drive business results.Key...

  • Guest Services Manager

    4 weeks ago

    Williamsburg, Virginia, United States Travel + Leisure Full time

    Unlock Your Potential as a Guest Services ManagerAt Travel + Leisure Co., we're passionate about delivering exceptional experiences for our guests. As a Guest Services Manager, you'll play a vital role in ensuring our guests have an unforgettable stay with us.Key Responsibilities:Lead the Guest Services team to provide exceptional customer service and...

  • Guest Service Supervisor

    2 weeks ago

    Williamsburg, Virginia, United States Charter Senior Living Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our Front Office team. As a key member of our team, you will be responsible for leading our agents in providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Lead and motivate a team of agents to deliver...

  • Guest Service Representative

    1 month ago

    Williamsburg, Virginia, United States Kingsmill Resort Full time

    {"title": "Guest Service Agent", "description": "Key ResponsibilitiesAs a Guest Service Agent at Kingsmill Resort, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a positive and welcoming atmosphere throughout the resort.Key TasksRegister guests, process payments, and...

  • Guest Service Representative

    1 week ago

    Williamsburg, Virginia, United States Kingsmill Resort Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Kingsmill Resort. As a Guest Service Agent, you will be responsible for providing exceptional guest service, registering and greeting guests, processing payments, and posting charges to guest accounts.Key ResponsibilitiesProvide excellent guest service, maintaining a positive...

  • Director of Guest Services

    4 weeks ago

    Williamsburg, Virginia, United States Great Wolf Resorts Full time

    Job SummaryWe are seeking a highly motivated and experienced Director of Guest Services to join our team at Great Wolf Resorts. As a key member of our leadership team, you will be responsible for leading the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments to deliver exceptional guest experiences and drive business results.Key...

  • Guest Service Supervisor

    3 weeks ago

    Williamsburg, Virginia, United States Charter Senior Living Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our Front Office team at Charter Senior Living. As a key member of our team, you will be responsible for leading our agents in delivering exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Lead and motivate a team...

  • Guest Service Representative

    1 month ago

    Williamsburg, Virginia, United States Kingsmill Resort Full time

    Job Summary:As a Guest Service Agent at Kingsmill Resort, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. Your primary responsibility will be to register guests, process payments, and post charges to guest accounts while maintaining a positive and welcoming atmosphere.Key...

  • Guest Service Manager

    4 weeks ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Job Title: Guest Service ManagerJoin Colonial Williamsburg Company as a Guest Service Manager and take on a leadership role in delivering exceptional guest experiences in our Historic Area Taverns. As a key member of our hospitality team, you will be responsible for managing day-to-day operations, developing and implementing service standards, and ensuring...

  • Spa Attendant

    2 months ago

    Williamsburg, Virginia, United States Crescent Services Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Spa Attendant to join our team at Colonial Williamsburg. As a Spa Attendant, you will be responsible for creating a positive experience for our guests by ensuring the Spa, Retail area, and Female Locker Rooms are luxurious, comfortable, welcoming, and relaxing environments.Key...

  • Spa Pool Attendant

    6 days ago

    Williamsburg, Virginia, United States Crescent Services Full time

    At Crescent Hotels & Resorts, we strive to create a luxurious and welcoming environment for our guests. As a Guest Services/Female Locker Rooms Attendant, you will play a crucial role in ensuring that our spa and retail areas are comfortable, relaxing, and luxurious for our guests.Key Responsibilities:Provide exceptional customer service to our...

  • Guest Services Associate

    3 weeks ago

    Williamsburg, Virginia, United States Wyndham Destinations Full time

    Be the Heart of Our Guests' Vacation ExperienceWe're seeking a skilled Guest Services Associate to join our team at Club Wyndham Kingsgate Resort. As a key member of our front desk team, you'll be responsible for delivering exceptional customer service, ensuring seamless guest experiences, and promoting our resort's amenities and services.Key...

  • Guest Services Supervisor

    2 days ago

    Williamsburg, Virginia, United States Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., we're committed to putting the world on vacation. As a Guest Services Supervisor, you'll play a vital role in ensuring our guests have an unforgettable experience. Your leadership skills will empower your team to resolve issues, anticipate needs, and exceed expectations.Key...

  • Spa Pool Attendant

    2 months ago

    Williamsburg, Virginia, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly motivated and customer-focused Spa Pool Attendant to join our team at the Spa of Colonial Williamsburg. As a key member of our Guest Services team, you will be responsible for creating a luxurious and relaxing environment for our guests in the Female Locker Rooms and Spa area.Key ResponsibilitiesProvide...

  • Guest Services Associate

    1 month ago

    Williamsburg, Virginia, United States Wyndham Destinations Full time

    Be the Heart of Our Guests' Vacation ExperienceWe're seeking a skilled Guest Services Associate to join our team at Club Wyndham Kingsgate Resort. As a key member of our hospitality team, you'll play a vital role in ensuring our guests have an unforgettable vacation experience.Key Responsibilities:Provide warm welcomes and exceptional service to guests from...

  • Spa Front Desk Coordinator

    7 days ago

    Williamsburg, Virginia, United States Crescent Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Attendant to join our team at The Spa of Colonial Williamsburg. As a key member of our operations team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and...

Guest Services Coordinator

2 months ago

Williamsburg, Virginia, United States Commander, Navy Installations Full time

Position Overview
This role is integral to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program, under the Fleet Readiness (N92) and Commander, Navy Installations Command (CNIC).

Key Responsibilities
The incumbent will manage front desk operations and reservation tasks for the MWR Recreational Lodging Program. This includes overseeing various lodging options such as Recreational Vehicle Parks, Vacation Rentals (including cottages, cabins, and apartments), and campgrounds.

The primary duties include:

  • Utilizing the Property Management System (PMS) to manage guest information and reservations.
  • Verifying guest registration details and securing credit card information for incidental charges.
  • Providing guests with room keys and assisting with customer inquiries and complaints.
  • Processing reservations and managing waitlists or alternative lodging options when necessary.
  • Maintaining accurate records of room assignments and guest accounts.
  • Handling cash transactions and preparing financial reports at the end of each shift.
  • Ensuring the front desk area is organized and welcoming.
  • Generating reports from the PMS, including Expected Arrivals and Night Audit reports.
  • Managing communication via phone and logging maintenance requests.
  • Coordinating the retrieval of lost items and maintaining an inventory of keys and supplies.

Qualifications
Applicants must demonstrate relevant experience and knowledge in hospitality operations. Key qualifications include:

  • Understanding of front desk operations in a hotel or recreational setting.
  • Familiarity with hospitality standards and regulations.
  • Proficiency in using property management systems and Microsoft Office applications.
  • Strong problem-solving skills and the ability to handle customer complaints effectively.
  • Excellent communication skills in English, both verbal and written.

Additional Information
Salary will be commensurate with experience and education. All candidates must adhere to a drug-free workplace policy as mandated by Executive Order 12564. Employment is contingent upon successful background checks and may require additional screenings.

Maintaining confidentiality and demonstrating ethical conduct is essential in this role.