National Account Executive

1 month ago

Appleton, Wisconsin, United States Navitus Health Solutions Full time

Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

The National Account Executive (NAE) is a highly motivated professional with at least 5 years of successful experience interfacing directly with larger more complex clients preferably in healthcare, to manage existing PBM clients and at least three years of staff management experience. The position is responsible for the co-development of long-term account strategy for the Clients assigned to the team they support. Working with subject matter experts, the NAE will be responsible for supporting "up sell" and expansion opportunities and communicating these opportunities appropriately to the internal team members to be incorporated into the annual strategic business plan. The NAE will be responsible for supporting their team in client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts and reporting.

Is this you? Find out more below

How do I make an impact on my team?

  • Manage and support the team of SCSEs, CSEs, SCSCs and CSCs assigned to them
  • Support the creation and presentation of data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
  • Provide support and guidance if Performance Guarantees are not met, including how to best to resolve, creating corrective action plans and communicating appropriately to the client
  • Manage Clients at a strategic level, including renewals, contract negotiations, new business support, etc.
  • Up-sell programs
  • Identify and present Client opportunities to improve costs, service and health
  • Committee involvement
  • Lead or support internal department and corporate projects
  • Responsible for reporting team metrics
  • Assist with budget management
  • Responsible for team members achieving goals: team and personal
  • Assist with creating and developing strategic direction for the Client Services team
  • Provide on-going formal training to team members
  • Manage hiring, on-boarding, and termination processes for their team members
  • Travel to Client sites
  • Support Sales efforts including traveling to and participating in finalist meetings

What our team expects from you?

  • Bachelor's degree in business, marketing, or related area preferred
  • Knowledge of PBM or health care industry required
  • Strategic thinking ability and skills to support preparation of business plans and appropriate execution to accomplish business objectives
  • Ability to work independently and prioritize work to meet client needs and team needs
  • Strong team orientation, commitment to sales and client service and desire to succeed
  • Willingness to travel as needed to meet goals
  • Excellent verbal and written communication, presentation and negotiation skills required
  • PC skills; Microsoft Office, Email, and Internet
  • Ability to manage top level account managers through entry level type resources
  • Valid State Driver's License and current Automobile Insurance Policy
  • Participate in, adhere to, and support compliance program objectives
  • The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

  • Hours/Location: Monday-Friday, Wisconsin or remote
  • Paid Volunteer Hours
  • Educational Assistance Plan and Professional Membership assistance
  • Referral Bonus Program - up to $750
  • Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Nine paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program

#LI-Remote, #LI-Hybrid

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