Client Support Specialist

2 weeks ago


Appleton, Wisconsin, United States Voith Hydro Inc Full time

Customer Service Representative

Location: Appleton, Wisconsin, USA

About Voith Hydro Inc.

Voith Hydro Inc. is a prominent global technology enterprise, recognized for its extensive range of systems, products, services, and digital solutions. Established in 1867, the company has evolved to employ approximately 20,000 individuals, generating sales of 4.3 billion, with operations spanning over 60 countries worldwide, making it one of the larger family-owned firms in Europe.

Position Overview

We are seeking a dedicated Customer Service Representative for our Customer Service department.

Key Responsibilities

  1. Act as the primary point of contact for a designated account portfolio.
  2. Review and respond to emails promptly and effectively.
  3. Provide essential backup support to colleagues within the department.
  4. Manage all aspects of quoting, pricing, and invoicing processes.
  5. Maintain accountability for general responsibilities and relationships typical of this role.

Specific Duties

  1. Handle general correspondence and inquiries from both mill and field personnel in a professional manner.
  2. Process incoming orders and confirm pricing details at the time of order and prior to invoicing.
  3. Distribute acknowledgments, order status updates, and recommendations.
  4. Facilitate necessary changes to shipping details and reconcile warehouse inventories.
  5. Monitor inventory levels of complete products ordered and produced.
  6. Follow up on potential product damage during warehousing.
  7. Send periodic reviews and updates regarding ISO compliance.
  8. Keep records of mill personnel changes and updates.

Review all relevant emails and voicemails to stay informed about the account base and field personnel, taking appropriate actions as needed.

Fulfill the responsibilities of other customer service representatives during their absences.

Be accountable to the Customer Service Manager for the accurate execution of these functions, as well as for additional duties as assigned.

This job description serves as a general overview of the responsibilities associated with this position.

Voith Hydro Inc. is an EEO/AA/VEVRAA compliant Federal Contractor, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.



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