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Customer Service Banking Specialist

2 months ago

Appleton, Wisconsin, United States Nicolet National Bank Full time
About the Role and the Organization:

Become a part of our dedicated team at Nicolet National Bank, where we prioritize community banking and place our customers at the forefront of every decision. Our Core Values shape our actions, and we are committed to delivering outstanding service to our clientele. We appreciate every position within our organization and work diligently to foster a supportive and respectful atmosphere for our employees. With branches spanning multiple states, we take pride in our commitment to serving local communities and making a positive difference in our customers' lives. At Nicolet National Bank, we recognize that our employees are our greatest asset and are committed to their development and success.

As a Customer Service Banking Specialist at Nicolet National Bank, your responsibilities will include:

  • Executing teller functions and ensuring precise cash transactions on a daily basis.
  • Assisting with personal banking tasks, including account openings and management, while effectively addressing customer inquiries.
  • Fostering and nurturing customer relationships by delivering exceptional service, processing various transactions, and suggesting appropriate products and services.
  • Staying updated on banking regulations and security protocols to mitigate fraud risks and ensure compliance.
  • Providing professional assistance over the phone to customers while adhering to bank policies and procedures.
  • Supporting night depository functions and promoting bank offerings to clients.
  • Overseeing vault operations, managing cash orders, and tracking inventory of financial instruments.
  • Complying with Nicolet's policies and regulatory standards, while promoting a diverse and inclusive workplace.
  • Participating in community events to represent and advocate for Nicolet.
  • Performing additional assigned duties as necessary.
Qualifications:
  • High School diploma or equivalent.
  • 1+ years of experience in cash handling.

This job summary provides an overview of the key responsibilities and qualifications required, rather than an exhaustive list. If you are a collaborative individual eager to contribute to a customer-centric banking environment, we encourage you to consider this opportunity.

We are an Equal Opportunity Employer that values diversity and supports veterans and individuals with disabilities.