Desktop Support Technician

3 months ago

Brooklyn, New York, United States TEKsystems Full time

Description:


• Computer imaging and upgrade.


• PC's and Printer deployment.


• Wyse terminal setup and Configuration.


• Configure Mobile devices (IPhone, IPad )


• Clinical software installations.


• Customer Service and Communication:


• Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion.


• Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures.


• Provide exemplary customer service across all levels of the organization; embrace a "never-say-no" attitude when addressing customer issues.


• Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT.


• Technical Skills (End User Device administration/configuration/support/ troubleshooting, Use of tools and utilities):


• Critically analyze system failures and quickly determine remedies so as to provide for smooth workflow for daily staff activities.


• Perform checkpoint rounds throughout the environment to ensure all equipment is operational.


• Ensure that electronic and physical security policies for computers, data, and IT infrastructure are adhered to.


• Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDA's, PCs - Macintosh, PC/Workstation, printers, LAN, AV, Video conferencing, telephone.


• Responsible to solve typical software and hardware problems and malfunctions on these systems.


• Act as a technical resource to clients in making hardware and software acquisition recommendations.


• Perform pro-active diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses.


• Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation.


• Monitor the assigned desktop queue(s) in the Front Range ticket system. Log real time written journal entries documenting actions taken on all ticket requests. Close tickets within established service levels.


• Be compliant with all responsibilities and administrative tasks: Innotas, timely journal entries, use of standard email templates, etc.


• Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department.


• Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc.


• Responsible to resolve specified number of tickets per day.


• Responsible to resolve percentage of monthly tickets at desktop site using mobile tools and devices.


• Responsible to close tickets in a timely manner while striving to reduce the mean time to resolve each issue.


• Perform wire management throughout the environment on all of our IT equipment, to ensure wiring is properly maintained. This includes taking before/after pictures of the work that is completed.

Skills:

Technical Support, Windows 10, Hardware Support, Active Directory, Deployment, Cable Management, Printer Support, Troubleshooting, Desktop, Support, Hardware, Windows, Imaging, Ticketing system, Customer Service, Yes Mentality, Proactive Mindset, team oriented

Top Skills Details:

Technical Support,Windows 10,Hardware Support,Active Directory,Deployment,Cable Management,Printer Support,Troubleshooting,Desktop,Support,Hardware,Windows,Imaging,Ticketing system

Additional Skills & Qualifications:

The shift will be 35 hours a week Tuesday through Saturday Morning 11:00 PM - 7:00 AM.

Customer Service skills, Ability to work in a team environment, Honesty and Strong Work Ethic.

Healthcare experience is a nice to have

A+ Certification is a plus

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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