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IT Support Specialist II

2 months ago

Brooklyn, New York, United States inSync Staffing Full time
Position: Desktop Support Technician
Compensation: $25/hour, paid weekly
Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM
Location: New York City, NY (Brooklyn area)
Contract Duration: 3 months, with potential for permanent placement

Role Overview:
As a Desktop Support Technician, you will be integral in providing assistance to our clients while proactively addressing their requirements. Your goal will be to ensure a seamless experience for every user.

Key Responsibilities:
  • Resolve desktop issues for both onsite and remote employees.
  • Handle standard desktop and laptop repair tasks.
  • Respond to user inquiries and provide remote or on-site assistance.
  • Troubleshoot hardware, software, and business application problems.
  • Manage and install equipment in meeting rooms, including projectors and videoconferencing tools.
  • Track calls, incidents, and requests using the designated ServiceNow platform.
  • Document, maintain, upgrade, or replace hardware and software systems.
  • Set up, configure, and add various hardware components.
  • Engage in face-to-face interactions to deliver technical support to end users at their locations.

Qualifications:
  • Successful completion of drug screening and background checks.
  • 1-2 years of relevant experience in IT support.
  • Access to reliable transportation.
  • Strong understanding of IT services and products.
  • Passionate about technology with a commitment to continuous learning.
  • Ability to lift up to 40 lbs.
  • Personable and approachable demeanor.
  • Ability to relate and be responsible when interacting with all clients.
  • Consultative problem-solving skills.

Essential Skills:
  • Proficiency in Desktop Support for both hardware and software.

Experience Requirements:
  • 1-2 years of experience in supporting PC hardware and software.

Certifications:
  • A+ certification is preferred.

Employee Benefits:
Health insurance, health savings account, dental insurance, vision insurance, flexible spending accounts, life insurance, and retirement plan.

All qualified candidates will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.