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IT Support Specialist II
2 months ago
Compensation: $25/hour, paid weekly
Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM
Location: New York City, NY (Brooklyn area)
Contract Duration: 3 months with potential for permanent placement
Role Overview:
As a Desktop Support Technician, you will be integral in providing exceptional assistance to our clients while proactively addressing their requirements. Your goal will be to foster an optimal experience for every user.
Key Responsibilities:
- Diagnosing and resolving desktop issues for both onsite and remote employees.
- Handling standard desktop and laptop repair tasks.
- Responding to user inquiries and delivering remote or in-person support.
- Troubleshooting various systems, including office hardware and business applications.
- Managing and setting up equipment in meeting spaces, such as projectors and videoconferencing tools.
- Tracking calls, incidents, and requests through the ServiceNow platform provided by the client.
- Documenting, maintaining, upgrading, or replacing hardware and software systems.
- Configuring and installing all necessary hardware components.
- Engaging in face-to-face interactions to provide technical support directly at client sites.
Qualifications:
- Successful completion of drug screening and background checks.
- 1-2 years of relevant experience in IT support.
- Access to reliable transportation.
- Strong knowledge and understanding of IT services and products.
- Passionate about technology and eager to learn and adapt to new advancements.
- Ability to lift items weighing up to 40 lbs.
- Personable and approachable demeanor.
- Ability to relate to and responsibly engage with all clients.
- Consultative mindset for problem-solving.
Essential Skills:
- Proficiency in Desktop Support for both hardware and software.
Experience Requirements:
- 1-2 years of experience in supporting PC hardware and software.
Certifications:
- A+ certification is preferred.
Employee Benefits:
Health insurance, health savings account, dental insurance, vision insurance, flexible spending accounts, life insurance, and retirement plan.
All qualified candidates will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
