Unified Communications Support Specialist

2 weeks ago


Brooklyn, New York, United States Integrated Resources Full time
Position Overview

The role is responsible for providing comprehensive administrative assistance, optimization, and technical documentation for both localized and enterprise network systems. This position will report to a UC Assistant Director and is pivotal in ensuring the smooth operation of Unified Communications technologies.

Key Responsibilities:
  • Oversee daily support operations for Unified Communications systems, identifying and resolving complex issues through root cause analysis.
  • Manage significant projects that affect multiple facilities and the availability of critical IT services.
  • Engage in hands-on architecture, design, implementation, and administration of Unified Communications systems.
  • Procure mobile devices including iPhones, iPads, and Samsung devices.
  • Collaborate with telecom carriers during system implementations and outages.
  • Conduct monthly invoice analysis, validation, and approval for all telecommunications services to ensure compliance with vendor agreements.
  • Perform bimonthly audits of mobile devices to assess cost-effectiveness and update mobile catalogs as necessary.
  • Address and resolve billing disputes with carriers, providing status reports and findings to management.
  • Oversee the mobile phone recycling and inventory management program.
  • Manage paging systems and associated equipment.
  • Assist with the facility's notification systems and updates.
  • Research and resolve outstanding balances promptly, ensuring credits are applied correctly.
  • Maintain an accurate inventory of all telecom circuits, numbers, and equipment.
  • Work directly with vendors to resolve claims efficiently.
  • Assist in the configuration and installation of various CISCO IP Phone models across different CUCM versions.
  • Perform routine maintenance on Cisco Unified Contact Center.
  • Support the configuration of Agents' IP Phones for extension mobility, enabling access from various desktops and IP phones.
  • Attend all relevant training sessions related to telecommunications and customer service.
  • Execute additional duties as assigned.


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