IT Support Specialist II
2 weeks ago
Compensation: $25/hour, paid weekly
Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM
Location: New York City, NY (Brooklyn area)
Contract Duration: 3 months, with potential for permanent placement
Role Overview:
As a Desktop Support Technician, you will be instrumental in delivering exceptional service to our clients while actively addressing their technical needs. Your goal will be to ensure a seamless experience for users.
Key Responsibilities:
- Diagnosing and resolving desktop issues for both onsite and remote employees.
- Handling standard desktop and laptop repair tasks.
- Responding to user inquiries and providing support either remotely or in person.
- Troubleshooting hardware, software, and business application issues.
- Managing and setting up equipment in meeting spaces, including projectors and videoconferencing tools.
- Tracking calls, incidents, and requests through the designated ServiceNow platform.
- Documenting, maintaining, upgrading, or replacing hardware and software systems.
- Configuring and adding all necessary hardware components.
- Engaging in face-to-face interactions to deliver technical support at the client’s location.
Qualifications:
- Successful completion of drug screening and background checks.
- 1-2 years of relevant experience in IT support.
- Access to reliable transportation.
- Strong understanding of IT services and products.
- Passionate about technology with a commitment to continuous learning.
- Ability to lift up to 40 lbs.
- Personable and approachable demeanor.
- Responsible and relatable in customer interactions.
- Consultative problem-solving skills.
Essential Skills:
- Proficiency in Desktop Support for both hardware and software.
Experience Requirements:
- 1-2 years of experience in supporting PC hardware and software.
Certifications:
- A+ certification is preferred.
Employee Benefits:
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
All qualified candidates will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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