IT Support Engineer

4 days ago


Brooklyn, New York, United States Chelsea Technologies Full time
About the Role

Chelsea Technologies is a rapidly growing technology solutions and managed services provider seeking an ambitious technical support engineer to provide exceptional on-site IT support to our clients in the New York area.

Key Responsibilities
  • Provide Level 1 IT support to clients, resolving day-to-day technology issues and ensuring minimal downtime.
  • Visit clients on-site to complete tasks and provide support, acting as the single point of contact for all service requests.
  • Diagnose and correct hardware and software configuration problems, working flexibly to meet client needs.
  • Communicate effectively with clients, keeping them informed of incident progress and notifying them of impending changes or outages.
  • Build strong relationships with clients through clear communication and prompt follow-through, improving customer service, perception, and satisfaction.
Requirements
  • At least 6 months to 1 year of professional IT service desk and/or on-site support experience.
  • Past Managed Service Provider (MSP) experience preferred.
  • Excellent customer service and problem-solving skills, with a strong ability to think critically and communicate effectively.
  • Fundamental knowledge of Windows Operating Systems (Windows 10 and 11), Apple Mac, Active Directory, DNS, DHCP, Office 365, Azure Virtual Desktop, MS Intune/Mobile Device Management (MDM), LAN/WAN/Wireless, Remote desktop services, Network Printers and Scanners, Cable management, Connect Wise and IT Glue knowledge is a plus, Video conferencing and audio/video equipment, and Technical documentation.
  • High School Diploma or Associate's degree in IT or equivalent work experience, with Microsoft Certifications and/or any other IT-related certifications a plus.
What We Offer
  • A competitive salary range of $60,000 to $70,000 (annually), depending on experience.
  • A benefits package that rewards hard work and dedication.


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