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IT Support Specialist
2 months ago
Position Overview:
Essential Qualifications:
- Minimum of 2 years of experience in technical assistance within a computing support setting.
- An associate degree in computer science, business, or equivalent professional experience.
- Ability to thrive in a customer-focused, collaborative team atmosphere.
- Strong interpersonal, verbal, and written communication skills for effective interaction with both technical and non-technical personnel.
- Manage support for individual projects and initiatives while adhering to scope, budget, and timelines.
- Monitor corporate IT assets throughout their lifecycle.
- Install, support, and maintain desktop software applications.
- Provision applications utilizing Microsoft System Center Configuration Manager (SCCM).
- Provide support for desktop and mobile operating systems.
- Configure, troubleshoot, and repair hardware components.
- Operate in the service area and respond promptly to service requests.
- Create tickets to document work performed for business partners.
Preferred Qualifications:
- Experience supporting desktop and mobile operating systems.
- Skills in configuring, troubleshooting, and repairing hardware.
- Knowledge of network connectivity, including mobile computing solutions.
- Understanding of information security principles and best practices.
- Exceptional customer service abilities.
Key Responsibilities:
- Provide support for Key's computing platforms across corporate, campus, and data center environments.
- Deliver a high standard of customer service to Key's internal clientele.
- Communicate effectively with end users.
- Set up, maintain, and troubleshoot Microsoft Windows and Apple MAC OS systems.
- Complete assigned tickets within service level agreements (SLA).
- Utilize industry-standard concepts, practices, and procedures.
- Follow documented guidelines to execute job functions.
- Communicate with clarity and professionalism.
- Collaborate closely with team members and produce comprehensive documentation.
- Adapt to new learning opportunities and procedural changes.
- Provide audio/visual support as needed.
Training Opportunities:
- Training will be provided as necessary.
Nesco Resource is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
