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Technical Support Analyst
2 months ago
PBS Facility Services is in search of a dedicated and skilled IT Support Specialist. The ideal candidate will be instrumental in maintaining the efficiency of our organization's technology infrastructure, which includes mobile devices. If you have a passion for technology, possess strong problem-solving abilities, and thrive in a dynamic work environment, this role may be a great fit for you.
Key Responsibilities:
- Deliver prompt and effective technical assistance to users, addressing hardware and software challenges, and responding to user inquiries.
- Repair, maintain, and upgrade computer hardware, such as desktops, laptops, printers, and networking devices.
- Install, configure, and update software applications to ensure optimal performance and security.
- Establish and manage network connections, troubleshoot connectivity issues, and uphold data security.
- Implement IT security measures, monitor for potential threats, and react to incidents as necessary.
- Conduct regular data backups and formulate recovery plans for data loss or system failures.
- Keep precise records of IT systems, configurations, and support requests.
- Provide training and support to staff on software and hardware usage, along with IT security best practices.
- Engage in the planning and execution of IT system upgrades, expansions, and procurement processes.
- Monitor IT systems for reliability and performance, proactively identifying and resolving potential issues.
- Oversee Mobile Device Management (MDM) tasks, including the configuration and security of mobile devices, enforcing security policies, and ensuring adherence to MDM standards.
- Collaborate with external vendors to enhance IT policies and procedures.
- Manage wireless network support and maintenance.
- Update and maintain active directory password security protocols aligned with organizational hierarchy.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent professional experience).
- Demonstrated experience in providing IT support within a professional setting.
- In-depth knowledge of computer hardware, software, and operating systems.
- Familiarity with network configuration, setup, and troubleshooting.
- Comprehension of IT security principles and best practices.
- Experience with Mobile Device Management (MDM) solutions and policies.
- Exceptional problem-solving skills and meticulous attention to detail.
- Ability to work independently as well as collaboratively within a team.
- Relevant industry certifications (e.g., CompTIA A+, Microsoft IT Professional) are advantageous.
- Availability for weekends and evenings is essential.
- Experience with HRIS/CRM systems is a plus, such as Zoho, QuickBooks, or Viventium.
