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Technical Support Engineer

2 months ago

Brooklyn, New York, United States Visron Technical Full time

Company Overview:
Visron Technical is a prominent financial institution with a significant presence in the banking sector. Our organization caters to a diverse clientele, including retail, small business, corporate, and investment clients, ensuring a comprehensive range of services.

Position Summary:
As a Technical Support Engineer, your primary objective will be to provide outstanding assistance to all staff members. You will be instrumental in addressing support inquiries, guaranteeing client satisfaction, and upholding efficient service delivery. Your role will encompass deploying IT resources to personnel and offering hands-on support for both hardware and software, placing you at the forefront of technological solutions.

Key Responsibilities:

  • Imaging, Configuration, and Troubleshooting: You will manage the imaging, configuration, installation, and troubleshooting of personal computing devices and software applications. Your technical acumen will be vital in diagnosing and resolving issues swiftly.
  • Documentation and Reporting: As a key member of the team, you will generate detailed documentation and compile reports. Your ability to communicate clearly and maintain meticulous records will be essential.
  • Solution-Oriented Mindset: You will proactively engage with clients to develop innovative solutions that enhance service offerings. Your critical thinking and problem-solving skills will be highly valued.
  • Stay Updated with Technology: The fast-paced tech environment necessitates that you remain knowledgeable about the latest advancements in technology. Your eagerness to learn and adapt will be crucial for success.
  • On-Site Engagement: This position requires a physical presence at our designated locations, ensuring effective collaboration and support.

Required Qualifications:

  • Experience: A minimum of 5 years in a technical support role within a computing environment is preferred. However, candidates with less experience but a strong aptitude for the position will also be considered.
  • Education: An associate degree in computer science, business, or equivalent professional experience is required.
  • Customer-Focused Approach: You excel in a customer-centric, collaborative team atmosphere. Your friendly demeanor and exceptional customer service skills will distinguish you.
  • Effective Communication: Strong interpersonal, verbal, and written communication skills are necessary for effective collaboration with both technical and non-technical team members.

Essential Job Functions:

  • Platform Support: Engage in supporting the organization's computing platforms across various locations.
  • Project Assistance: Provide support for specific projects and initiatives, ensuring compliance with scope, budget, and timelines.
  • Asset Management: Monitor corporate IT assets throughout their lifecycle.
  • Desktop Application Maintenance: Install, support, and maintain desktop applications to ensure optimal system performance.
  • This role offers a dynamic combination of technical expertise, client interaction, and problem-solving opportunities.