Senior Technical Program Manager
2 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.
This Senior Technical Program Manager will be a member of a strategic campaign delivery team reporting to a Vice President of Site Reliability Engineering and Application Support.They will leverage technical knowledge to drive delivery of multi-disciplinary programs across technical, regulatory, and business requirements--from beginning to end.
Responsibilities include:
Steers execution on defined, program-level goals for medium-to-high complexity programsWorks within and across team(s) to anticipate, track, and resolve risks and impediments to deliveryResponsible for tracking delivery, and activities related to medium to high complexity initiatives by adding to design discussions, issue resolution, and removing obstacles to ensure program goals are met.Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solutionCollaborates with Engineering teams to drive alignment architectural approach and technical strategy to execute deliveryParticipates with product and engineering leaders to build implementation roadmapsProvides and consolidates inputs for leadership updates; facilitates meetings with leadership on delivery status and key decisions needed to support project deliveryIdentifies and executes on opportunities for improvements to the delivery process; works with relevant teams to redesign process flowsMentors, guides, and supports Technical Project Managers and other team members as appropriateTracks and interprets relevant OKR/KPIs; identifies key insights & next stepsParticipates in PI planning meetings and other Agile ceremonies for team/teams. Contributes to prioritization discussions and pressure tests plans for feasibility, capacity, and riskDrives coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirementsMonitors and ensures compliance with SDLC standardsFacilitates and plans change management and release management activitiesIdentifies and addresses complex inter-team technical dependencies, bridges gaps in technical managementFollows and instills documentation best practices to ensure designs meet requirementsDrives technical and regulatory consistency across workstreams; develops documentation to ensure ongoing maintenance and development of technical and regulatory solutionsEmbraces the Technology SDLC process and role models a continuous improvement mindsetMinimum Qualifications:Bachelor's Degree in technical discipline or equivalent work experience required; advanced degree preferredCertifications in project management methodologies is preferred3+ years in program delivery and project managementExperience with Agile/SAFe/Leanmethodologies a plusExperience managing multiple initiatives, priorities and teamsIndependently drives work, with some supervision, guidance, and coaching from line manager and senior members of Engineering teamIndependently defines problems and identifies solutions in the face of ambiguityAbility to manage multiple projects across multiple teamsTailors messages and style across stakeholder groupsUnderstands and aligns priorities to the program vision and strategyPreferred Qualifications:Technical knowledge sufficient to understand and discuss technical challenges and systems designAbility and aptitude to learn new technical skills quickly.Working understanding of major coding languages to track delivery challenges and support solutioningExperience writing technical documentationAbility to manage cross-functional projects with technical deptStrong understanding of organizational, product, and industry standard metrics. Ability to leverage metrics to diagnose problems and improve deliveryAbility to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensusUnderstanding of the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)Ability to manage the post-production processes, drive quality, and implement testing best practicesTechnical problem solving and issue-resolution abilitiesAbility to maintain a high attention to detail in a deadline-driven work environmentStrong verbal and written communication skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leadersStrong understanding of interconnections between various business prioritiesDemonstrated knowledge of project management process, project management software tools, templates, and management techniques.Strong ability to manage change in a dynamic environment and influence others without direct authority Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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