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IT Support Training Specialist

2 months ago

Chantilly, Virginia, United States ManTech Full time

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for professional growth and advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented IT Support Training Specialist to join our team based out of Chantilly, VA.

The IT Support Training Specialist must exhibit good judgment in interfacing with all government and contract personnel, providing proper examples of work performance, and adherence to professional standards and operational and security guidelines as defined by the Government and ManTech International, Inc.

Responsibilities include, but are not limited to:

  • Provide standards, services, and guidance on an IT support focused training program designed to enable government agency IT support personnel to better provide support to consular sections.
  • Train personnel by conducting formal classroom courses, workshops, and seminars.
  • Coordinate training activities and create an annual international and domestic training schedule by working with support staff in remote facilities and course management.
  • Design curriculum for training programs, including but not limited to: content outlines, learning objectives, interactive simulations, and knowledge assessment questions.
  • Develop interactive training, including but not limited to: storyboard development, screenshot capture, web design, and script creation.
  • Prepare student materials and training documentation (course manuals, workbooks, instructor notes, handouts, and course evaluation forms).
  • Ensure all training materials are accurate, clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant.
  • Review student performance and support requests to determine training impact and conduct the research necessary to develop and revise training materials.
  • Provide direct customer support through class portal, email, and direct messaging.
  • Create and maintain computer images and custom scripts used in the classroom environment.
  • Prepare reports and monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software.
  • Provide input to the Training Manager and the Contractor Program Manager on areas of continuous improvement.

Minimum Qualifications:

  • 8 years of experience in Information Technology.
  • Bachelor's degree in business, Education, Information Technology OR
  • Information technology certifications (Comp TIA A+, CTT+, MS-MCT, SAfe, etc.)
  • Excellent written and verbal communication skills.
  • Knowledge of Instructional Systems Design
  • Experience performing deployment, installation, training, and support of new Windows based computer systems. Demonstrated initiative, sound judgment, effective decision-making.
  • Experience in Customer Service.
  • Understand computer functions, related technical terminology, and how they are applied in everyday business situations.
  • Possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft (MS) Windows, MS Office.
  • Experience using Microsoft 365 productivity tools.
  • Must be able to travel up to 75% domestic and internationally.

Preferred Qualifications:

  • Prior technical training experience preferred.
  • Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.) preferred.
  • Experience with Agile development methodologies preferred.
  • Experience with webinar software (Webex, MS Teams, Zoom, etc.) preferred.
  • Experience with applications such as ServiceNow and Salesforce preferred.

Clearance Requirements:

  • Must be a U.S. Citizen.
  • Must be able to obtain and maintain a U.S. Secret clearance.
  • A current and active Secret clearance strongly preferred.

Physical Requirements:

  • Must be able to physically lift equipment weight up to 50 lbs.
  • Must be able to perform installation work in constrained spaces like under work desks, in small cubicles, and counter window environments.
  • Must be able to remain in stationary position for up to 50% of the time.
  • Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
  • Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customers.
  • Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
  • Must be able to deliver presentations as needed.
  • Must be able to review; decipher and understand program manuals; software/hardware manuals; training manuals; etc.
  • The majority of work will be performed within a professional office environment. However, training environment setup can require the individual to lift and move computer and other equipment up to 50 weight, as well as being able to push a wheeled dolly with multiple computer systems loaded. Position may require bending, kneeling, or crawling to get to cables under/behind furniture and server racks.
  • Must be able to fly on international flights up to 18 hours.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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