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Customer Support Specialist

2 months ago

Chantilly, Virginia, United States Sunrise Medical Laboratories, Inc Full time

Position Overview:
Are you passionate about delivering exceptional service? We are seeking a dedicated individual to join our team as a Customer Support Specialist.

Key Responsibilities:
As a vital member of our customer service team, you will:
  • Provide outstanding assistance to patients, clients, and laboratory personnel via phone.
  • Operate effectively within a call center environment.
  • Ensure adherence to safety, compliance, and quality standards.

Qualifications:
To be successful in this role, you will need:
  • A High School Diploma or equivalent.
  • A minimum of 1 year of experience in a call center or laboratory setting.
  • Excellent communication abilities.
  • Strong typing skills (minimum 35 wpm), including proficiency in 10-key.
  • The capability to excel in a fast-paced work environment.

Preferred Qualifications:
While not required, the following will enhance your application:
  • An Associate's Degree or training as a Medical Assistant.
  • Over 2 years of experience in laboratory procedures, including specimen collection and processing.
  • Experience with data entry in a production setting.

What We Offer:
We value your contributions and provide:
  • A supportive work environment where your efforts are recognized.
  • A fulfilling experience knowing you are making a difference.
  • Opportunities for professional growth.
  • Complimentary laboratory services for you and your dependents.
  • A healthy work-life balance, including Paid Time Off and Holidays.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • A retirement savings plan with company matching.
  • A sense of community and belonging.

Additional Information:
This position involves routine access to Protected Health Information (PHI). Employees will receive training on privacy safeguards and are expected to maintain confidentiality and comply with all relevant privacy and security regulations.

Scheduled Weekly Hours:
40

Job Category:
Laboratory Operations

Company:
Sunrise Medical Laboratories, Inc.


Sonic Healthcare USA is an equal opportunity employer that values diversity and is committed to fostering an inclusive workplace for all employees.

We do not tolerate discrimination or harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.