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Lead Travel Training Specialist
2 months ago
Secure our Nation, Ignite your Future
Become a vital member of a diverse team at an Industry Leading Organization, where our employees are prioritized. At ManTech International Corporation, you will contribute to national security while engaging in innovative projects that provide avenues for professional development and career advancement.
Currently, we are seeking a dedicated, career-oriented Senior Travel Trainer to enhance our team.
The Senior Travel Trainer is expected to demonstrate sound judgment while interacting with all personnel, ensuring adherence to professional standards and operational guidelines.
Key Responsibilities:
- Deliver end-user training and support for customized hardware and software solutions in various locations. Training will focus on utilizing Windows 10/11 OS and managing peripheral devices (printers, scanners, biometric devices, etc.) in accordance with relevant policies and procedures.
- Work autonomously and collaboratively within small teams to address various software and systems-related tasks.
- Facilitate training sessions for participants in one-on-one, small group, large group, virtual, and ad hoc formats.
- Design, organize, and present technical training materials to support both customers and company personnel.
- Collaborate with customers and functional teams to define training content and objectives.
- Develop training plans based on onsite database and workflow assessments.
- Follow established processes and document any issues clearly.
- Ensure training materials are up-to-date with current product features.
- Provide daily status updates to management and customers during training activities.
- Complete and submit all reporting requirements promptly.
- Offer Go-Live support for workstation deployments.
- Be available for after-hours and weekend support as necessary for training tasks.
- Establish and maintain positive relationships with both internal and external stakeholders.
- Exhibit effective verbal and written communication skills.
- Demonstrate a proactive approach with the ability to work with minimal supervision.
- Showcase critical thinking and problem-solving capabilities.
- Possess excellent organizational skills, adept at managing competing priorities and initiating projects.
Qualifications:
- 8 years of experience in Information Technology.
- Experience in delivering software application training to end users in various settings.
- Strong written, verbal, and interpersonal communication skills.
- Demonstrated initiative and effective decision-making abilities.
- Proficiency in Microsoft 365 Productivity applications.
- Willingness to travel up to 75% domestically and internationally.
Education:
- Bachelor's degree in engineering, computer science, mathematics, education, business administration, or management information sciences. Relevant work experience or industry certifications may substitute for educational requirements.
Preferred Qualifications:
- Technical certifications (e.g., CompTIA ITF+, A+, Network+, Security+, CTT+, Microsoft Certified Trainer) are highly desirable.
- Experience training end users on complex hardware and software solutions is preferred.
- Experience delivering technical training through remote tools such as MS Teams and Cisco Webex is advantageous.
- Familiarity with international travel requirements, including visas and medical documentation, is preferred.
Security Clearance:
- Must be a U.S. Citizen.
- Must be able to obtain and maintain a U.S. Secret clearance.
- A current and active Secret clearance is highly preferred.
Physical Requirements:
- Ability to remain stationary for up to 50% of the time.
- Ability to communicate effectively both verbally and non-verbally.
- Must be able to work in an office environment and move freely to utilize office equipment.
- Proficient in using IT peripherals such as laptops, desktops, printers, and fax machines.
- Must be able to deliver presentations as required.
- Ability to review and understand program manuals and training materials.
- Position may require lifting and moving equipment and may involve bending or kneeling.
- Must be able to fly on international flights for extended durations.
For positions requiring access to technology/software subject to export control laws, employment is contingent on verifying U.S.-person status or obtaining necessary licenses. Compliance with federal law is mandatory.
ManTech International Corporation is an equal opportunity employer. We do not discriminate against any employee or applicant based on race, color, sex, religion, age, sexual orientation, gender identity, national origin, marital status, disability, or veteran status.
If you require a reasonable accommodation to apply for a position, please contact ManTech's Corporate EEO Department.