Salesforce DevOPS Architect

2 months ago


San Ramon, California, United States Flosum Full time

TAM - San Jose, Costa Rica

Description

About You

We are seeking a highly motivated, passionate and tech savvy Technical Account Manager. Reporting to the VP Customer Success Technology, you will be responsible for the implementation, onboarding, and initial success of assigned customers who are using the Flosum suite of products. Ensuring Onboarding, Adoption, and Continuing Usage is imperative to high retention rates, increased sales and driving revenue in this SaaS company. A Technical Account manager must, therefore, have the potential to lead the post sales enablement efforts and bring value to customers.

About the Technical Account Management (TAM) Team

The technical account management team connects our clients with Flosum's industry leading Salesforce DevOps, Data Management and Security solutions to drive productivity enhancements and satisfy compliance/auditing requirements. Located across the globe, this team focuses on post-sale customer onboarding and maximizing the customer's value from their Flosum investment. It also provides thought leadership and process consultation to optimize our client's DevOps, Data Management and Security processes.

Working collaboratively with the Customer Success Management team, this team develops and cultivates relationships within the customer organization, boosts customer satisfaction and becomes a trusted advisor to the customer.

What it Takes

As a Technical Account Manager at Flosum you will be accountable for:

Onboarding customer successfully post-sale as a white-glove experience and the overall technical success of your assigned customers

Driving minimal time to value with Flosum solutions

Advising customers on how to implement and optimize their DevOps and DevSecOps processes and providing thought leadership on DevOps and Salesforce evolving trends

Enhance our customers software delivery pipeline, increase efficiency, and improve the overall reliability and scalability of customers' Salesforce implementation.

Provide technical guidance and mentorship to development teams, ensuring adherence to DevOps and DevSecOps principles and best practices.

Proactively engaging users and managers from a technical and relationship purview

Communicating the value of our products consistently and through creative ways

Encouraging adoption of new features and enhancements, providing training where necessary

Ensuring delivery of continuous value to support successful renewal of customers

Managing Escalation and Touchpoints throughout customer journey, including scheduling meetings and providing written recaps.

Gather product feedback and recommendations from customers; provide prioritized list to the development team

Draft client-facing documentation including support articles, FAQ's, release notes and be part of regular customer webinars

Ideal candidate will have:

5 years of experience in a customer-facing role, interfacing with stakeholders, supporting customer technical implementations

Strong Salesforce Background - Admin skills required, Salesforce certifications and Salesforce development skills preferred

Proven experience as a DevOps Architect, DevOps Engineer, or a similar role, with a track record of successfully implementing DevOps practices in large-scale projects.

Ability to communicate with client technical team members about DevOps Processes

You can elicit client needs and prioritize for internal product teams

You love building relationships, have exceptional communication skills, and are committed to making our customers successful.

You are highly organized, have a positive attitude, and are a natural problem solver.

You enjoy multi-tasking and working cross-functionally in a collaborative environment.

Flosum delivers great products because we hire great people. We are committed to providing an equal opportunity environment where employees are empowered to do their best work.

In order to support our global customer base and recruit top talent, Flosum is a 100% distributed company. Our employees work remotely from their home offices or any other private, professional environment of their choice.

Bonus Points For

Salesforce Architect Certifications

Previous experience as a release manager and/or with managing DevOps solutions and technologies such as Jenkins and Git

A background in technical support, professional services, or technical account management

Experience with cloud platforms like AWS, Azure, or GCP



  • San Diego, California, United States GG Homes Full time

    Job OverviewPosition: Salesforce Solutions ArchitectCompany: GG HomesLocation: RemoteWe are on the lookout for a talented Salesforce Solutions Architect who is passionate about creating innovative solutions and eager to implement them efficiently. At GG Homes, we pride ourselves on being at the forefront of the real estate sector through advanced technology...


  • San Francisco, California, United States Cognizant Full time

    Position OverviewAs a Senior Architect within our Salesforce division, you will take charge of engineering, designing, and delivering exceptional solutions for our clients. Your role will involve creating enterprise-level implementations that leverage the full capabilities of the Salesforce platform while leading teams to ensure the delivery of high-quality...


  • San Francisco, California, United States Cognizant Full time

    Position OverviewAs a Senior Architect within our Salesforce division, you will take charge of engineering, designing, and implementing exceptional solutions for our clients. Your role will involve creating enterprise-level implementations that leverage the full potential of the Salesforce platform while guiding delivery teams to ensure the provision of...


  • San Francisco, California, United States Engage Recruiting Full time

    Position Overview: Engage Recruiting is seeking a skilled contract Salesforce Solutions Architect to join our team for a period of approximately 6 months. In this pivotal role, you will play a key part in refining our client's Salesforce infrastructure and solutions, with a strong emphasis on enhancing efficiencies, automating processes, and meeting the...


  • San Francisco, California, United States Cognizant Full time

    Position Overview: As a Senior Architect within our Salesforce division, you will take charge of engineering, designing, and delivering exceptional solutions for our clients. Your role will involve creating enterprise-level implementations that leverage the full potential of the Salesforce platform while leading delivery teams to ensure the provision of...


  • San Francisco, California, United States Salesforce Full time

    Candidate Experience:To ensure an optimal candidate experience, we recommend applying for a maximum of three positions within a 12-month period to avoid redundancy in applications.Job Category:Software EngineeringAbout Salesforce:Salesforce is a leader in customer relationship management, leveraging AI, data, and CRM to inspire the future of business. Our...


  • San Diego, California, United States GG Homes Full time

    Job OverviewPosition: Salesforce DeveloperCompany: GG HomesLocation: San Diego, CASalary: Competitive, based on experienceAbout GG HomesGG Homes is at the forefront of the real estate sector, leveraging advanced technology to provide exceptional services. Our commitment to innovation and excellence distinguishes us in the marketplace.Role SummaryAs a...


  • San Diego, California, United States GG Homes Full time

    Job OverviewSalesforce Developer - GG HomesAre you an experienced Salesforce Developer with a knack for crafting innovative solutions and a commitment to swift implementation? GG Homes is on the lookout for a proactive and detail-focused Salesforce Developer to enhance our operations.About Us: At GG Homes, we are at the forefront of the real estate sector,...


  • San Diego, California, United States OWN Full time

    Own is the premier data platform relied upon by numerous organizations to safeguard and activate SaaS data, transforming their operations. Own empowers clients to ensure the availability, security, and compliance of critical data while discovering innovative ways to derive deeper insights more swiftly. By collaborating with some of the largest SaaS...


  • San Francisco, California, United States CPL Recruitment Full time

    Company OverviewCPL Recruitment is dedicated to transforming the recruitment landscape, focusing on innovative solutions that empower businesses and candidates alike. Our mission is to streamline the hiring process and foster a supportive environment for all stakeholders.Role OverviewAs a Salesforce Engineer at CPL Recruitment, you will play a pivotal role...

  • Devops Engineer

    3 months ago


    San Francisco, California, United States Atechstar Full time

    Job descriptionResponsibilities Be the Technical Owner of the DevOps capabilities offered Manage the DevOps capabilities products lifecycle strategy roadmap and backlog Ensure technical excellence and reduce technical debt of the products you own Be the expert on DevSecOps coach and lead the application of its best practices development code QA security and...


  • San Francisco, California, United States PagerDuty Full time

    PagerDuty is at the forefront of enabling teams across various sectors to execute essential tasks that propel business growth through the PagerDuty Operations Cloud.We are seeking a skilled Salesforce Developer to contribute to the design and execution of a premier, global network. As a Salesforce Developer, your role will be pivotal in constructing and...


  • San Francisco, California, United States IT WRKX LLC Full time

    Job OverviewWe are seeking a skilled Salesforce Billing Developer to enhance our billing processes and support our financial operations. The ideal candidate will possess a robust understanding of Salesforce Billing functionalities and be adept at managing various billing scenarios.Key ResponsibilitiesImplement and configure CPQ Billing features, including...


  • San Mateo, California, United States Notable Full time

    Become a part of Notable, a pioneering intelligent automation enterprise in the healthcare sector. Our vision is to transform the U.S. healthcare landscape by alleviating administrative challenges and fostering innovation. We are on the lookout for a Lead Salesforce Solutions Specialist who will be instrumental in defining our CRM approach and unlocking the...


  • San Francisco, California, United States Intercom Full time

    What is the opportunity? We are seeking a Senior Salesforce Engineer to become a vital part of our Go-to-Market Systems Team. In this position, you will oversee the maintenance and support of our Salesforce environments along with other integrated technological tools. We are looking for an individual who is enthusiastic about implementing, configuring,...


  • San Francisco, California, United States Intercom Full time

    What is the opportunity?We are seeking a Senior Salesforce Engineer to enhance our Go-to-Market Systems Team. In this capacity, you will oversee the maintenance and support of our Salesforce environments along with other integrated technological tools. We are looking for an individual who is enthusiastic about implementing, configuring, troubleshooting, and...


  • San Jose, California, United States Bill Full time

    Empowering Small and Medium Businesses is not just our mission; it's your chance to shine.BILL stands at the forefront of financial automation solutions tailored for small and medium enterprises (SMEs). As advocates for SMEs, we are committed to revolutionizing the financial landscape, enabling businesses to flourish. Countless enterprises rely on BILL's...


  • San Francisco, California, United States Intercom Full time

    What is the opportunity?We are seeking a Senior Salesforce Engineer to become a vital part of our Go-to-Market Systems Team. In this capacity, you will oversee the maintenance and support of our Salesforce environments along with various integrated technology tools. We are looking for an individual who is enthusiastic about implementing, configuring,...


  • San Ramon, California, United States Five9 Full time

    Job OverviewJoin our mission to enhance customer satisfaction through innovative technology solutions. Five9 is a premier provider of cloud-based contact center software, dedicated to delivering the advantages of cloud technology to clients globally.Our commitment to our core values fosters a collaborative culture that encourages innovation, growth, and...


  • San Francisco, California, United States Capgemini Full time

    Position Overview:The Salesforce B2B Commerce Analyst plays a crucial role in collaborating with clients to gather and articulate comprehensive insights into their needs within eCommerce projects, transforming these insights into actionable functional specifications. This role requires a deep understanding of the Salesforce B2B platform, enabling the analyst...