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Salesforce B2B Commerce Analyst
2 months ago
Position Overview:
The Salesforce B2B Commerce Analyst plays a crucial role in collaborating with clients to gather and articulate comprehensive insights into their needs within eCommerce projects, transforming these insights into actionable functional specifications.
This role requires a deep understanding of the Salesforce B2B platform, enabling the analyst to guide clients through its core functionalities and identify necessary customizations during the design phase.
Key Responsibilities:- Engage with clients to extract and document detailed functional requirements.
- Lead workshops to facilitate the gathering of functional specifications.
- Demonstrate expertise in Salesforce B2B, including CloudCraze and Lightning B2B.
- Provide education on platform features and assist in identifying customization opportunities.
- Act as a subject-matter expert in areas such as catalog management, cart and checkout processes, and order history.
- Utilize extensive knowledge of the Salesforce B2B data model to support client needs.
- Conduct platform demonstrations during the Discovery phase of projects.
- Manage Salesforce administration tasks, including user permissions and object configurations.
- A minimum of 3 years of experience in a client-facing Business Analyst or Functional Architect capacity.
- At least 2 years of experience with Salesforce B2B (CloudCraze or Lightning B2B).
- Possession of a Salesforce Administrator Certification.
- Proven ability to gather and document functional requirements effectively.
- Experience in leading functional requirements workshops.
- Participation in multiple Salesforce B2B implementations is highly preferred.
- In-depth knowledge of Salesforce B2B configuration and customization.
- Strong understanding of Experience Cloud (Communities) configuration.
Capgemini is a leading global partner in business and technology transformation, dedicated to helping organizations navigate their digital and sustainable transitions while delivering meaningful impact for both enterprises and society.
With a diverse workforce of over 340,000 professionals across more than 50 countries, Capgemini leverages its extensive expertise to provide end-to-end services and solutions, powered by advanced capabilities in AI, cloud, and data.
Join us in shaping the future of technology and business.
