Lead Salesforce Solutions Engineer

2 weeks ago

San Francisco, California, United States Intercom Full time
What is the opportunity?

We are seeking a Senior Salesforce Engineer to enhance our Go-to-Market Systems Team. In this capacity, you will oversee the maintenance and support of our Salesforce environments along with other integrated technological tools. We are looking for an individual who is enthusiastic about implementing, configuring, troubleshooting, and sustaining our business systems. You are inherently a problem solver, eager to address issues that disrupt our sales, marketing, and support operations, and you thrive in situations of uncertainty. Your most rewarding days are those where you assist others in resolving technical challenges. You should possess the capability to identify shortcomings in our systems, address them or escalate appropriately, and collaborate with other GTM team members and business operations personnel to develop long-term, scalable solutions.

What will you be doing?
  • Designing scalable and high-performance Salesforce solutions that align with business goals and technical specifications.
  • Leading discussions and decisions regarding technical architecture, ensuring solutions are scalable, maintainable, and integrate seamlessly with existing systems.
  • Utilizing hands-on experience with Apex, Lightning Components, LWC, and other Salesforce programming languages.
  • Customizing Salesforce applications through custom objects, fields, record types, page layouts, validation rules, and flows.
  • Collaborating closely with the Platform Architecture team and integrating Salesforce with other enterprise systems and third-party applications using RESTful and SOAP APIs.
  • Providing technical leadership and guidance to a team of Salesforce developers and consultants.
  • Mentoring junior team members, conducting code reviews, and ensuring adherence to Salesforce best practices and coding standards.
  • Troubleshooting and resolving issues related to Salesforce configuration, customization, and integrations.
  • Offering ongoing support and maintenance, including monitoring system performance and ensuring data integrity and security.
  • Creating and refreshing sandboxes and performing data loads into the sandboxes as required.
  • Gathering necessary requirements from business stakeholders when needed.
  • Providing support on our Salesforce Tier 1 team with issues.
  • Independently reviewing requests and troubleshooting issues to understand technical deficiencies of the systems, defining root causes, and implementing proactive resolutions.
  • Working independently and being self-sufficient to gather additional information from the business when necessary.
  • Partnering with Business Systems Analysts and Admins to debug and diagnose complex defects, conduct root cause analysis, and make resolution recommendations.
What skills are required?

Salesforce Expertise:

  • Extensive experience in Salesforce development, including Lightning Components, Apex, Visualforce, SOQL, and SOSL.
  • A proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs.
  • In-depth knowledge of Salesforce platform capabilities, including configuration, customization, security model, data model, and declarative automation tools (e.g., Process Builder, Workflows, Flows).

Certifications:

  • Salesforce certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent) are highly desirable.

Technical Skills:

  • Proficiency in Salesforce customization, configuration, flows, APEX, integration, and data management.

Analytical Skills:

  • Strong analytical and problem-solving abilities to understand and address complex business requirements.

Other Skills:

  • Experience with Salesforce Administration, particularly with Sales Cloud.
  • Familiarity with third-party tools such as Outreach, LeanData, Clari, Gong, Zoominfo, Zuora, Stripe, Ironclad, Docusign, etc.
  • Experience with source control tools such as Gitlab, GitHub, GearSet, along with agile methodologies, CI/CD automation, and release management tools.
  • Experience in maintaining data hygiene of a CRM utilizing Data Loader and/or Demand Tools.
Bonus skills & attributes
  • Exposure to Salesforce CPQ.
  • Experience in Sales, Sales Ops, or Marketing Ops.
Benefits

We offer a well-rounded benefits package. If there’s something important to you that’s not listed, please discuss it with us.

  • Competitive salary and meaningful equity.
  • Comprehensive medical, dental, and vision coverage.
  • Regular compensation reviews - great work is rewarded.
  • Open vacation policy and 10 corporate holidays.
  • Paid Parental Leave Program.
  • 401k plan & match.
  • In-office bicycle storage.
  • Fun events for colleagues, friends, and family.

*Proof of eligibility to work in the United States is required.


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