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Salesforce Technical Architect

2 months ago


San Francisco, California, United States Cognizant Full time

Position Overview
As a Senior Architect within our Salesforce division, you will take charge of engineering, designing, and implementing exceptional solutions for our clients. Your role will involve creating enterprise-level implementations that leverage the full potential of the Salesforce platform while guiding delivery teams to ensure the provision of high-quality solutions.

About Cognizant
Cognizant (Nasdaq-100:CTSH) stands as a premier professional services firm, transforming clients' business, operational, and technological frameworks for the digital age. Our distinctive, industry-focused consultative approach empowers clients to envision, construct, and manage more innovative and efficient enterprises. With headquarters in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently recognized among the most esteemed companies worldwide.

Team and Business Unit
Within Cognizant's Salesforce practice, we assist our clients in navigating their digital transformation journeys and crafting pioneering industry solutions utilizing Salesforce's capabilities. Our specialists combine relevant expertise with profound knowledge of the Salesforce platform and its broader ecosystem. This role is integral to the core team of the Salesforce practice, offering you the chance to contribute to a significant growth narrative.

Your Responsibilities
As a Salesforce FSL Technical Architect, you will collaborate closely with clients and internal teams, acting as a domain authority and steering the design of innovative and practical solutions across various sectors. We are looking for an individual who communicates effectively and confidently, leading technical discussions and gathering business requirements.

Key Responsibilities Include:

  • Providing technical guidance on various aspects of the product and solutions tailored to customer business needs.
  • Creating, managing, and presenting actionable Business Requirement Documents (BRD) and Functional Specification Documents (FSD) that align customer technical needs with Salesforce solutions.
  • Designing and architecting solutions in collaboration with development teams for large-scale clients.

Required Skills and Experience:

  • Senior Architects must possess extensive knowledge across multiple development platforms, leveraging their skills to assess customer requirements and architecture to design secure, high-performance technical solutions that maximize the Salesforce platform's capabilities.
  • This architect role necessitates substantial experience in field service environments, with a specific focus on Field Service Lightning.
  • Leading functional and technical workshops, demonstrating leadership in designing, delivering, testing, and deploying solutions.
  • Developing comprehensive Design Documents and Artifacts.
  • Expertise in User Journey preparations, User Story evaluations, Data Modeling, Apex Design Patterns, Lightning Web Components (LWC), and other contemporary UI techniques.
  • Acting as a trusted advisor to clients, facilitating discussions with their Enterprise Architects and business stakeholders to shape the architectural vision and establish a program architectural roadmap.
  • Managing customer expectations and negotiating solutions to complex challenges with both clients and third-party partners.
  • Guiding clients, partners, and implementation teams on effective digital transformation strategies using the Salesforce platform.
  • Building trust with client leadership, promoting best practices with Salesforce Industries, and directly collaborating with clients to design technology solutions that meet their needs.
  • Proactively identifying and managing risk areas within solutions, committing to resolving issues through to completion.

Experience:
15+ years in developing technology solutions, with 3+ years in implementing Salesforce FSL solutions through client-facing projects in progressively responsible roles within systems development and business consulting contexts. Expertise in one or more of Sales/Service/Experience Cloud is essential. Salesforce certification is required (Salesforce Certified Field Service Consultant), with additional certifications preferred (Admin, Developer, Sales, and Service Clouds, Application Architect).

What We Offer:

  • The opportunity to join a growing team within a large organization that empowers local decision-making and allows you to make a significant impact.
  • A balanced work-life environment with flexible working arrangements and remote work options.
  • A competitive salary and benefits package, including comprehensive insurance, pension plans, and other compensation.

Join Cognizant Salesforce:
Cognizant is recognized as one of the top three Global System Integrators (GSIs) and a trusted leader in designing, implementing, and driving transformational experiences using Salesforce solutions. With over 9,800 Salesforce-skilled professionals globally, we have completed more than 2,400 projects for over 800 clients, including many Fortune 500 companies.

Employee Status: Full-Time Employee