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Patient Services Coord. II
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Boston, Massachusetts, United States Massachusetts General Hospital Full timeChild Psychiatry Intake Coordinator, PSC IIThe Child Psychiatry Intake Coordinator is part of a dynamic team within the Department of Psychiatry at MGH. As a member of this team, the intake coordinator is primarily responsible for the direct process of obtaining new patient information and the appropriate scheduling of appointments within the defined...
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Patient Services Coord. II
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Patient Services Coord. II- Spanish required
1 month ago
Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full timeGENERAL SUMMARY/ OVERVIEW STATEMENT:The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage...
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Patient Services Coord. II
2 months ago
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Patient Services Coordinator II
2 days ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeJob Title: Patient Services Coordinator IIThis position is responsible for providing administrative support in a high-volume ambulatory practice. The Patient Services Coordinator II works closely with healthcare providers and patients to ensure smooth operations and outstanding service.Key Responsibilities:Connect with patients, caregivers, and colleagues...
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Patient Care Services Coordinator II
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Patient Service Coordinator III
2 months ago
Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full timeMassachusetts General Hospital - Physical and Occupational Therapy Department is seeking Practice Access Coordinators to join the MGH - Outpatient Physical Therapy Team as a Practice Service Coordinator. Are you the type of person who excels at thinking on your feet, using good judgment and driven to provide excellent customer service? Do you value...
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Patient Serv. Coord. III
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Surgical Services Specialist II
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Patient Benefits Specialist II
5 days ago
Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full timeJob OverviewAbout Us:Since 1985, the Boston Health Care for the Homeless Program (BHCHP) has been dedicated to providing equitable and dignified access to high-quality healthcare for individuals and families experiencing homelessness in the greater Boston area. Each year, we serve over 10,000 homeless individuals, ensuring they receive comprehensive...
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Central Processing Technician II
4 weeks ago
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Support Services Coordinator II
5 days ago
Boston, Massachusetts, United States State of Massachusetts Full timePosition Overview: The Department of Developmental Services Metro Region is in search of a motivated and enthusiastic individual for the role of Support Services Coordinator II, which represents the second tier in the direct support series. Key Responsibilities: Supervise the daily operations of the assigned shift, ensuring effective support and guidance to...
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Patient Services Coordinator
5 days ago
Boston, Massachusetts, United States Complete Staffing Solutions Full timeJob OverviewWork Schedule: 40 hours, with shifts between 7:30 AM and 5:30 PM.Key ResponsibilitiesHandle incoming and outgoing service requests through phone and online platforms.Facilitate connections for new and current patients to hospital registration, medical offices, or other essential departments as needed.Serve as a communication bridge between...
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Call Ctr Oper II, Food Service
2 months ago
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Senior Patient Services Specialist
11 hours ago
Boston, Massachusetts, United States Mass General Brigham Full timeJoin Our Team as a Patient Services Coordinator III The Patient Services Coordinator III plays a vital role in the healthcare team, acting as the primary liaison for patients. This position is designed to provide essential administrative support to healthcare professionals within a bustling outpatient practice. The Coordinator collaborates closely with...
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Senior Patient Services Coordinator
5 days ago
Boston, Massachusetts, United States Mass General Brigham Full timePOSITION OVERVIEW: The Senior Patient Services Coordinator plays a vital role in ensuring the smooth operation of patient services under the guidance of the Administrative Manager and the Clinical Team. This position encompasses a variety of responsibilities aimed at enhancing patient care and operational efficiency. Manages the scheduling of initial...
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Bilingual Patient Services Coordinator
5 days ago
Boston, Massachusetts, United States Complete Staffing Solutions Full timeJob OverviewPosition: Patient Services CoordinatorEmployment Type: Temp-to-PermWork Schedule: Monday to Friday, 8 AM – 5 PMQualifications: Minimum of 1 year of administrative experience in a healthcare environment (patient services or related fields)Fluency in both English and Spanish is essentialHigh school diploma or equivalent is requiredKey...
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Advanced Patient Services Specialist
5 days ago
Boston, Massachusetts, United States Mass General Brigham Full timeGENERAL SUMMARY: Under the supervision of the Administrative Manager and the Clinical Team, the Senior Patient Services Coordinator is responsible for the following: Arranging initial, follow-up, and multi-disciplinary appointments for patients with various providers. Managing and updating the master clinical schedules for providers. Processing referrals...
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Practice Assistant
3 weeks ago
Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full timeJob Description - Practice Assistant Nursing at Brigham and Women's Hospital is known for their excellent clinical practice and for keeping patients and their families at the center of all they do. We understand that great care is shaped by relationships with patients and their families. That's why we're committed to knowing our patients on a deeper level...
Patient Services Coord. II
2 months ago
The New Patient Coordinator, under general supervision of the Administrative Manager, provides clinical administrative support to the Cardiovascular Medicine (CVM), the non-invasive cardiology academic group practices. The New Patient Coordinator functions as the primary interface between the patient and the outpatient CVM practices. Emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and enhance the quality of service to patients, their care teams, and referring providers. He/she is expected to maintain working knowledge of all aspects of the CVM clinical programs. This position requires courteous customer service techniques when communicating with patients, providers, and other members of the health care team.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Performs all duties that are the responsibility of a Patient Service Coordinator I
- Triages and manages complex telephone calls, utilizing courteous customer service skills.
- Manages Epic Referral Work Queue, obtains outside medical records, schedules patient appointments and coordinates the scheduling of diagnostic testing.
- Maintains databases and spreadsheets for specialty programs within CVM: Adult Congenital Heart Disease, Heart Valve, Women's Heart Health & SCAD
- Links referrals in Epic work queue to scheduled office appointments.
- Works with the CVM Doctor of the Day for scheduling urgent new patient requests.
- Works closely with the CVM Nurse Practitioners with triaging Urgent Care patient appointments.
- Assists with requests for Post Discharge follow up appointments.
- Provides support and information to patients and providers to problem solve and manage complex administrative issues.
- Ensures the completeness of all required benefits eligibility, waivers, etc.
- Understands HMO, Managed Care, and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification.
- Understands financial services and self-pay resources and provides patients with information as needed.
- Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines.
- Assists with training and orientation of new staff, where applicable.
- Works on special projects as directed.
- Performs all other tasks which would facilitate the flow of patients through the CVM practices, or which enhance the quality of service to patients.
- Other duties as assigned.
QUALIFICATIONS:
- High School Diploma or GED required; Bachelor's degree preferred
- 3 years secretarial experience or equivalent in a medical or health care related setting preferred
- Good command of the English language, including medical terminology
- Excellent interpersonal and verbal/written communication skills
- Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail
- Ability to work independently and within a team environment
- Ability to solve problems and resolve complex issues on behalf of providers and patients
- Ability to function as a role model and provide administrative guidance to others
- Knowledge of computer applications necessary to function in administrative role
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.