Patient Services Coord. II

2 months ago


Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time


GENERAL SUMMARY/ OVERVIEW STATEMENT:


Under general supervision, coordinates all operational, administrative and secretarial aspects of an office. Requires discretion and judgment to organize priorities and complete tasks. Reports to the department Administrative Manager and/or Unit Operations Manager. Will manage patient scheduling for interventional procedures and associated imaging in collaboration with physicians to include all aspects of anesthesia scheduling.


PRINCIPAL DUTIES AND RESPONSIBILITIES:


· May include duties and responsibilities of the Clerk, Office Assistant and Administrative Staff Assistant, Level I.

· Maintains the Interventional Radiology Patient Schedule. Duties include: Scheduling, rescheduling, and cancelling all procedures in Interventional Radiology through Epic.

· Manage Procedure slots to include holding, blocking, and unblocking the schedule.

· Understands and coordinates all procedures in accordance with the department's scheduling template.

· Maintains the Epic work-queue ensuring that all procedures are scheduled in a timely manner.

· Schedule and coordinate Interventional Anesthesia cases.

· Duties may also include working with the resource team and facilitating the process of putting Inpatients on-call.

· Perform front desk role checking patients in for procedures according to all applicable Hospital Policies and Procedure

· Maintain patient records including scanning in documentation.

· Facilitate communication within department as it pertains to phone calls, messages, pages and triage of information to specific staff members/clinicians, and enhancing communication throughout the division.

· Coordinates, types, proofreads and edits letters, memos, meeting minutes, reports, manuscripts, correspondence, grant proposals and protocols at the highest level of proficiency.

· Act as an administrative liaison to referring department administrators and clinicians with the highest level of customer service.

· Incorporates data from existing information into spreadsheets/databases in an organized and presentable format. May provide weekly/monthly/yearly reports for various activities.

· Establishes and maintains office systems (i.e. filing systems).

· Troubleshoots routine/non-routine problems and takes measures to correct/handle issues.

· Reviews mail, answers when appropriate, and/or forwards to appropriate persons.

· Performs general clerical duties including photocopying, faxing, and filing.

· Assists with the orientation and training of new staff.

· Maintain administrative duties in primary interventional area with flexibility to cover for other Staff Assistants within Interventional Radiology.



SKILLS & COMPETENCIES REQUIRED:


· Typing 55 to 65 WPM required.

· Word Processing skills required.

· Knowledge of spreadsheets and database systems.

· Good command of English language.

· Ability to work independently.

· Ability to prioritize work.

· Ability to multi-task


EDUCATION:



Minimum Required:

High school diploma, GED or equivalent

Certificate:
Associate's Degree

Bachelor's Degree

Master's Degree

Doctoral Degree

None required



Preferred:

High school diploma, GED or equivalent

Certificate: Secretarial Science or equivalent/Secretarial Cert.

Some college or Associate's Degree

Bachelor's Degree

Master's Degree

Doctoral Degree



EXPERIENCE


Required: 2-4 Years of secretarial experience


WORKING CONDITIONS:


Must be able to lift over 5 pounds.



Massachusetts General Hospital is an Equal Opportunity Employer.

By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.



: MA-Boston-MGH Main Campus


:

MGH Main Campus

55 Fruit Street

Boston 02114


: Administrative Support


: Massachusetts General Hospital(MGH)


: Full-time


Standard Hours: 40


: Day Job


: Regular


Recruiting Department: MGH Imaging


: Jul 3, 2024



  • Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Child Psychiatry Intake Coordinator, PSC IIThe Child Psychiatry Intake Coordinator is part of a dynamic team within the Department of Psychiatry at MGH. As a member of this team, the intake coordinator is primarily responsible for the direct process of obtaining new patient information and the appropriate scheduling of appointments within the defined...


  • Boston, Massachusetts, United States Massachusetts General Hospital Full time

    GENERAL SUMMARY/OVERVIEW STATEMENT:Under general supervision, provides a broad level of administrative support for the patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the Chief to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize...


  • Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT:The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage...


  • Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Job Title: Patient Services Coordinator IIThis position is responsible for providing administrative support in a high-volume ambulatory practice. The Patient Services Coordinator II works closely with healthcare providers and patients to ensure smooth operations and outstanding service.Key Responsibilities:Connect with patients, caregivers, and colleagues...


  • Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Position Title: Patient Services Coordinator IIOrganization: Home Base, a collaborative initiative between the Red Sox Foundation and Massachusetts General Hospital, is focused on addressing the unseen challenges faced by Veterans, Service Members, Military Families, and Families of the Fallen through comprehensive clinical support, wellness initiatives,...


  • Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Practice Access Coordinators to join the MGH - Outpatient Physical Therapy Team as a Practice Service Coordinator. Are you the type of person who excels at thinking on your feet, using good judgment and driven to provide excellent customer service? Do you value...


  • Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Under general supervision and direction from the Administrative Director and the Operational Manager in the Department of Neurosurgery, the Patient Service Coordinator III will provide high-quality customer service for neurosurgical patients for the Chair of Neurosurgery. The PSC III will support all aspects of the Chair's clinical practice for clinical care...


  • Boston, Massachusetts, United States Tufts Medical Center Full time

    Join Our Team at Tufts Medical CenterAt Tufts Medical Center, we are dedicated to enhancing lives, advancing careers, and transforming healthcare. We are excited to expand our team with individuals who share our passion for patient care.Position OverviewThis role is pivotal in delivering clinical and medical support services to patients within the Surgical...


  • Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time

    Job OverviewAbout Us:Since 1985, the Boston Health Care for the Homeless Program (BHCHP) has been dedicated to providing equitable and dignified access to high-quality healthcare for individuals and families experiencing homelessness in the greater Boston area. Each year, we serve over 10,000 homeless individuals, ensuring they receive comprehensive...


  • Boston, Massachusetts, United States Boston Medical Center Full time

    Position: Central Processing Technician II Department: Central Processing (CPD)Schedule: 40 hours, Days (7a-330p), Every 3rd Weekend as neededPOSITION SUMMARY:The CPD Technician II is a certified technician responsible for decontamination, packaging, sterilization, and distribution of medical/surgical supplies. The role is highly technical and detail...


  • Boston, Massachusetts, United States State of Massachusetts Full time

    Position Overview: The Department of Developmental Services Metro Region is in search of a motivated and enthusiastic individual for the role of Support Services Coordinator II, which represents the second tier in the direct support series. Key Responsibilities: Supervise the daily operations of the assigned shift, ensuring effective support and guidance to...


  • Boston, Massachusetts, United States Complete Staffing Solutions Full time

    Job OverviewWork Schedule: 40 hours, with shifts between 7:30 AM and 5:30 PM.Key ResponsibilitiesHandle incoming and outgoing service requests through phone and online platforms.Facilitate connections for new and current patients to hospital registration, medical offices, or other essential departments as needed.Serve as a communication bridge between...


  • Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Call Ctr Oper. II, Food Serv GENERAL SUMMARY/ OVERVIEW STATEMENT:As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires working with and assisting other...


  • Boston, Massachusetts, United States Mass General Brigham Full time

    Join Our Team as a Patient Services Coordinator III The Patient Services Coordinator III plays a vital role in the healthcare team, acting as the primary liaison for patients. This position is designed to provide essential administrative support to healthcare professionals within a bustling outpatient practice. The Coordinator collaborates closely with...


  • Boston, Massachusetts, United States Dana-Farber Cancer Institute Full time

    Position OverviewThe Patient Services Coordinator (PSC) is accountable for managing all facets of new patient scheduling in alignment with departmental scheduling protocols.The PSC delivers exceptional customer service to patients, their families, healthcare providers, and staff consistently, adhering to the DFCI Customer Service Standards.This role involves...


  • Boston, Massachusetts, United States Mass General Brigham Full time

    POSITION OVERVIEW: The Senior Patient Services Coordinator plays a vital role in ensuring the smooth operation of patient services under the guidance of the Administrative Manager and the Clinical Team. This position encompasses a variety of responsibilities aimed at enhancing patient care and operational efficiency. Manages the scheduling of initial...


  • Boston, Massachusetts, United States Complete Staffing Solutions Full time

    Job OverviewPosition: Patient Services CoordinatorEmployment Type: Temp-to-PermWork Schedule: Monday to Friday, 8 AM – 5 PMQualifications: Minimum of 1 year of administrative experience in a healthcare environment (patient services or related fields)Fluency in both English and Spanish is essentialHigh school diploma or equivalent is requiredKey...


  • Boston, Massachusetts, United States Mass General Brigham Full time

    GENERAL SUMMARY: Under the supervision of the Administrative Manager and the Clinical Team, the Senior Patient Services Coordinator is responsible for the following: Arranging initial, follow-up, and multi-disciplinary appointments for patients with various providers. Managing and updating the master clinical schedules for providers. Processing referrals...

  • Practice Assistant

    3 weeks ago


    Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Practice Assistant Nursing at Brigham and Women's Hospital is known for their excellent clinical practice and for keeping patients and their families at the center of all they do. We understand that great care is shaped by relationships with patients and their families. That's why we're committed to knowing our patients on a deeper level...


  • Boston, Massachusetts, United States Berklee College of Music, Incorporated Full time

    Technology Support Analyst IIBerklee College of Music, Incorporated is seeking a Technology Support Analyst II to enhance our support operations. In this role, you will be tasked with first-level troubleshooting and ensuring effective resolution of issues. You will collaborate with junior support analysts and student staff under the guidance of the Service...