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Patient Services Coord. II
2 months ago
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under general supervision, coordinates all operational, administrative and secretarial aspects of an office. Requires discretion and judgment to organize priorities and complete tasks. Reports to the department Administrative Manager and/or Unit Operations Manager. Will manage patient scheduling for interventional procedures and associated imaging in collaboration with physicians to include all aspects of anesthesia scheduling.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· May include duties and responsibilities of the Clerk, Office Assistant and Administrative Staff Assistant, Level I.
· Maintains the Interventional Radiology Patient Schedule. Duties include: Scheduling, rescheduling, and cancelling all procedures in Interventional Radiology through Epic.
· Manage Procedure slots to include holding, blocking, and unblocking the schedule.
· Understands and coordinates all procedures in accordance with the department's scheduling template.
· Maintains the Epic work-queue ensuring that all procedures are scheduled in a timely manner.
· Schedule and coordinate Interventional Anesthesia cases.
· Duties may also include working with the resource team and facilitating the process of putting Inpatients on-call.
· Perform front desk role checking patients in for procedures according to all applicable Hospital Policies and Procedure
· Maintain patient records including scanning in documentation.
· Facilitate communication within department as it pertains to phone calls, messages, pages and triage of information to specific staff members/clinicians, and enhancing communication throughout the division.
· Coordinates, types, proofreads and edits letters, memos, meeting minutes, reports, manuscripts, correspondence, grant proposals and protocols at the highest level of proficiency.
· Act as an administrative liaison to referring department administrators and clinicians with the highest level of customer service.
· Incorporates data from existing information into spreadsheets/databases in an organized and presentable format. May provide weekly/monthly/yearly reports for various activities.
· Establishes and maintains office systems (i.e. filing systems).
· Troubleshoots routine/non-routine problems and takes measures to correct/handle issues.
· Reviews mail, answers when appropriate, and/or forwards to appropriate persons.
· Performs general clerical duties including photocopying, faxing, and filing.
· Assists with the orientation and training of new staff.
· Maintain administrative duties in primary interventional area with flexibility to cover for other Staff Assistants within Interventional Radiology.
SKILLS & COMPETENCIES REQUIRED:
· Typing 55 to 65 WPM required.
· Word Processing skills required.
· Knowledge of spreadsheets and database systems.
· Good command of English language.
· Ability to work independently.
· Ability to prioritize work.
· Ability to multi-task
EDUCATION:
Minimum Required:
High school diploma, GED or equivalent
Certificate:Associate's Degree
Bachelor's Degree
Master's Degree
Doctoral Degree
None required
Preferred:
High school diploma, GED or equivalent
Certificate: Secretarial Science or equivalent/Secretarial Cert.
Some college or Associate's Degree
Bachelor's Degree
Master's Degree
Doctoral Degree
EXPERIENCE
Required: 2-4 Years of secretarial experience
WORKING CONDITIONS:
Must be able to lift over 5 pounds.
Massachusetts General Hospital is an Equal Opportunity Employer.
By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
: MA-Boston-MGH Main Campus
:
MGH Main Campus
55 Fruit Street
Boston 02114
: Administrative Support
: Massachusetts General Hospital(MGH)
: Full-time
Standard Hours: 40
: Day Job
: Regular
Recruiting Department: MGH Imaging
: Jul 3, 2024
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