Patient Serv. Coord. III

4 weeks ago

Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time
Under general supervision and direction from the Administrative Director and the Operational Manager in the Department of Neurosurgery, the Patient Service Coordinator III will provide high-quality customer service for neurosurgical patients for the Chair of Neurosurgery. The PSC III will support all aspects of the Chair's clinical practice for clinical care management, facilitate and schedule all patient appointments, including surgical and ancillary tests, obtaining referrals, authorizations, and pre-certifications as needed. In addition to analyzing office systems, workflow, and referral pattern enhancement, this position involves responsibility for helping with the process enhancement of the Neurosurgical practice in all its activities. Requires discretion and judgment to organize priorities, complete tasks, and handle confidential patient information.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

CLINICAL PRACTICE SUPPORT
  • Manages high-volume phone lines professionally and courteously.
  • Schedules patient office appointments using the Cadence scheduling system via Epic.
  • Orders/coordinates/obtains outside films and any additional clinical information needed to ensure efficiency and accuracy of consultations and second opinion visits.
  • Sends out confirmation/reminder letters in advance of appointments and surgeries.
  • Answers patient/family questions regarding appointments, surgical procedures, and pre-operative instructions as appropriate.
  • Review patient insurance and referrals in Epic when scheduling visits. Tracks referrals and ensures insurance information is obtained and verified prior to appointment.
  • Check in patients courteously as they arrive at the office. Follow Front Desk operations, including co-pay collection, real-time arrival, and payment processing as required.
  • Checks out patients as they exit the office, and schedules follow-up appointments and surgical procedures as appropriate.
  • Schedule patient surgery using the Epic system, which may require coordinating other services such as Anesthesiology. Optimize and balance procedure scheduling with the time allotted
  • Obtains insurance pre-authorizations and pre-certifications for tests and treatments.
  • Provides reassurance to patients and families regarding treatment course and follow-up communication contact.
  • Manage the preparation of surgical cases: confirm pre-op testing, compile necessary paperwork, and confirm the date and time of the procedure.
  • Works with the Admitting Department and International Office to coordinate appointments of self-pay and international patients. Requests financial quotes for pending inpatient or outpatient services and relates information to patients when necessary.
  • Coordinates appointments with MGH interpreters, as necessary.
  • Photocopies, scans, and files patient-related paperwork within clinically defined electronic medical records accurately and timely.
  • Insures and protects patient confidentiality; works within HIPAA-compliant procedures.
  • Supports Mass General's philanthropic efforts by asking patients to sign the HIPAA release to enable contact by the Development Department. Professionally answers questions and refers issues to either the Administrative Director or Development staff. Utilizes tact and diplomacy.
COMPUTER APPLICATION REQUIREMENTS:
  • Epic Cadence Front Desk application: Schedules patient appointments; utilizes resource scheduling techniques to link providers and procedure rooms.
  • Epic Deposit Tool application: As necessary, certain practice sites post co-payments, post patient payments, and process credit cards. May include end-of-day cash drawer and payment processing procedures.
  • Epic system: Prepares clinical notes for physicians in preparation for patient appointments. Searches for recent pertinent laboratory, radiology, and pathology reports.
  • Using PowerShare/PowerFoil Load radiology discs in preparation for patient appointments.
  • Epic Media Manager Document Imaging (Scanning) system: Electronically scan outside laboratory, radiology, and pathology reports into patient charts. Electronically files scanned reports into correct patient records.
  • Epic PPE (Patient Pre-operative Evaluation): Schedules pre-operative testing appointments for surgical patients.
  • Epic Snapboard (Operating Room) system: Uses online OR booking system to electronically communicate with OR Scheduler and reserve prime time OR slots for surgical procedures.
  • Book radiology appointments via Epic for various imaging tests, including standard X-ray, CT, MRI, ultrasound, and nuclear medicine scans. Includes all MGH imaging sites.
  • Epic Work queue (Referral management and requests): Process and schedule patient appointments and/or assign requests to another hospital service for appointments.
  • Patient Gateway system: Use Patient Gateway to communicate with patients and ascertain their need for appointments and prescriptions. Follow through with appropriate scheduling and communication with the patient.
  • Microsoft Office applications: as necessary, use Outlook, Word, Excel, and PowerPoint to support physician practice and academic presentations or work.
ADMINISTRATIVE:
  • Analyzes office systems and workflow, implements solutions to problems, and provides functional guidance to the neurosurgery support team.
  • Creates procedure and process manuals and/or tutorials.
  • Maintains physician's meeting calendar, managing academic appointments and academic/professional schedules.
  • Promptly arranges meetings (including conference calls) at the institutional, regional, and national levels.
  • Handles scheduling, travel arrangements, and reimbursements.
  • Retrieves screens and triages physician's mail.
  • Answers telephones; arranges for forwarding and removal of telephones to answering service; places/returns telephone calls for physician as requested.
  • Performs photocopying, faxing, and filing as requested.
TEAMWORK AND COLLABORATION:
  • Cross-covers for other staff members for breaks, lunches, vacations, etc. and during variations in workflow as needed.
  • Temporarily provides coverage and support to physicians during unexpected staff vacancies and new practice start-ups. It may require simultaneously rendering support to multiple physicians.
  • Diplomatically handles sensitive and confidential issues among staff; involves department management as necessary.
  • Communicates internally and externally to efficiently provide follow-up appointments and referrals to multidisciplinary practices.
  • Communicates with physicians and nurse practitioners regarding patient flow issues and develops and implements improvement plans.
  • Trains and orients new staff to ensure best practices and compliance with internal and MGH policies and procedures.
  • Performs all other practice-specific and appropriate duties to this level of position, including fostering and enhancing relationships with other departments and areas in the hospital and referral region.
  • Respects diversity.
Qualifications
  • Minimum of high school graduation.
  • Associates or Bachelor's degree or equivalent secretarial certificate or work experience preferred.
  • Minimum of 3 years of applicable experience required.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
  • Typing and/or keyboarding skills required.
  • Excellent computer skills with the ability and aptitude to quickly learn new computer systems and programs.
  • Excellent communication skills and ability to act as a liaison between the physician and patient/family.
  • Excellent telephone etiquette.
  • Good command of English language, including medical terminology.
  • Exceptional organization skills and flexibility to handle multiple tasks and deadline pressures.
  • Ability to work independently or in a team environment.
  • Excellent interpersonal skills.
  • Understanding of all pertinent medical insurance plans.
Understanding of HIPAA regulations and requirements

EEO Statement
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

  • Patient Service Coordinator III

    2 months ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Practice Access Coordinators to join the MGH - Outpatient Physical Therapy Team as a Practice Service Coordinator. Are you the type of person who excels at thinking on your feet, using good judgment and driven to provide excellent customer service? Do you value...

  • Patient Services Coord. II

    4 weeks ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Child Psychiatry Intake Coordinator, PSC IIThe Child Psychiatry Intake Coordinator is part of a dynamic team within the Department of Psychiatry at MGH. As a member of this team, the intake coordinator is primarily responsible for the direct process of obtaining new patient information and the appropriate scheduling of appointments within the defined...

  • Patient Services Coord. II

    4 weeks ago

    Boston, Massachusetts, United States Massachusetts General Hospital Full time

    GENERAL SUMMARY/OVERVIEW STATEMENT:Under general supervision, provides a broad level of administrative support for the patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the Chief to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize...

  • Patient Services Coordinator III

    6 days ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled and experienced Patient Services Coordinator III to join our team at Mass General Brigham. This is a critical role that requires strong leadership and administrative skills to oversee the day-to-day operations of our patient services department.Key ResponsibilitiesLeadership and Supervision: Provide direct...

  • Patient Services Coord. II

    2 months ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT: Under general supervision, coordinates all operational, administrative and secretarial aspects of an office. Requires discretion and judgment to organize priorities and complete tasks. Reports to the department Administrative Manager and/or Unit Operations Manager. Will manage patient scheduling for interventional...

  • Patient Services Coord. II- Spanish required

    1 month ago

    Boston, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    GENERAL SUMMARY/ OVERVIEW STATEMENT:The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage...

  • Senior Patient Services Specialist

    5 days ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Join Our Team as a Patient Services Coordinator III The Patient Services Coordinator III plays a vital role in the healthcare team, acting as the primary liaison for patients. This position is designed to provide essential administrative support to healthcare professionals within a bustling outpatient practice. The Coordinator collaborates closely with...

  • Patient Services Coordinator and Medical Assistant

    4 days ago

    Boston, Massachusetts, United States Complete Staffing Solutions Full time

    Job OverviewPosition Type: Temporary, covering maternity leave for a duration of 3 months.Work Schedule: Monday to Friday, from 7:30 AM to 4:00 PM.This position encompasses the responsibilities of a Patient Services Coordinator III alongside those of a Medical Assistant, primarily focusing on patient interaction. The individual will also provide backup...

  • Research Associate III

    1 month ago

    Boston, Massachusetts, United States Takeda Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Sr. UX Architect III

    1 month ago

    Boston, Massachusetts, United States MetroStar Full time

    As Sr. UX Architect III, you'll be responsible for leading user research workshops and implementing user-centered design best practices with various stakeholders to enable user-centric discovery and migration of applications and portfolio applications from their current environments to AWS, Azure, OCI, and GCP cloud platforms with the goal to make an impact...

  • Patient Access Specialist

    3 days ago

    Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    Patient Access Specialist (Overnight Shift)Position OverviewFull-time, Benefit EligibleMon-Fri, 12 am-8 amThis role includes differentials for overnight shifts.As a key customer service representative, you will serve as a vital link for all patients seeking assistance at our health center. As a member of the Patient Access Team, your role will involve...

  • Patient Services Coordinator

    1 week ago

    Boston, Massachusetts, United States Complete Staffing Solutions Full time

    Job OverviewWork Schedule: 40 hours, with shifts between 7:30 AM and 5:30 PM.Key ResponsibilitiesHandle incoming and outgoing service requests through phone and online platforms.Facilitate connections for new and current patients to hospital registration, medical offices, or other essential departments as needed.Serve as a communication bridge between...

  • Patient Benefits Specialist

    1 week ago

    Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time

    Job OverviewAbout Us:Since our inception in 1985, the Boston Health Care for the Homeless Program has been dedicated to providing equitable and dignified access to top-tier health services for individuals and families experiencing homelessness in the greater Boston area. Each year, we care for over 10,000 homeless individuals, ensuring they receive...

  • Patient Care Support Specialist

    1 week ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Schedule: 40 hours, evenings: 2pm–10:30pm The Patient Care Support Specialist plays a crucial role in delivering both direct and indirect assistance to patients undergoing surgical procedures in preoperative and postoperative settings. This position ensures smooth patient transitions and maintains high standards of care under the guidance of the Clinical...

  • Patient Care Coordinator

    1 week ago

    Boston, Massachusetts, United States Tufts Medicine Full time

    Job Overview:This role is dedicated to delivering expert nursing care services in alignment with medical directives. The position emphasizes the coordination of patient care to enhance outcomes and optimize operational efficiencies. It necessitates a high level of expertise and competencies gained through education and practical experience.Position...

  • Patient Care Coordinator

    1 week ago

    Boston, Massachusetts, United States Tufts Medicine Full time

    Job Overview:This role is dedicated to delivering expert nursing care services aligned with physician directives. The focus is on orchestrating patient care to enhance outcomes and streamline processes. It necessitates a high level of expertise and skills developed through formal education and practical experience.Position Summary:The position employs case...

  • Healthcare Patient Liaison

    4 days ago

    Boston, Massachusetts, United States GoHealth Urgent Care Full time

    Position Overview: At GoHealth Urgent Care, our priority is to ensure an exceptional experience for our patients. We foster a culture of care that is both welcoming and efficient, seamlessly connecting with leading health systems and the communities we serve. As we expand our presence across the United States, GoHealth Urgent Care is dedicated to...

  • Practice Assistant

    3 weeks ago

    Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Practice Assistant Nursing at Brigham and Women's Hospital is known for their excellent clinical practice and for keeping patients and their families at the center of all they do. We understand that great care is shaped by relationships with patients and their families. That's why we're committed to knowing our patients on a deeper level...

  • Healthcare Patient Liaison

    1 week ago

    Boston, Massachusetts, United States GoHealth Urgent Care Full time

    Position Overview: At GoHealth Urgent Care, our priority is to ensure a superior experience for our patients. We are committed to fostering a supportive environment that integrates seamlessly with leading healthcare systems and the communities we serve. As we expand our presence across the United States, GoHealth Urgent Care is focused on delivering...

  • Patient-Centered RN

    1 day ago

    Boston, Massachusetts, United States Compassus Full time

    About CompassusWe are a leading provider of hospice care, dedicated to delivering exceptional patient-centered services that prioritize comfort, dignity, and quality of life.Job SummaryWe are seeking a skilled and compassionate Hospice Registered Nurse / RN Case Manager to join our team. As a key member of our care team, you will play a vital role in...