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Intake Coordinator

2 months ago

Philadelphia, Pennsylvania, United States Elwyn Full time

Reference #:
Intake Coordinator

Pay Rate:
Starting at $20/hour
Schedule"
Available to work the hours of operations which are currently: M-F 7:30am to 6:00pm, and Saturday 9:00am to 5:00
Since 1852, Elwyn has helped people with autism, intellectual, developmental, and behavioral challenges lead meaningful lives. As an internationally recognized nonprofit human services organization, we have always been on the forefront of innovation.
Please join us to make a difference in the life quality of children, teens and adults with autism, intellectual and developmental disabilities, and related behavioral health challenges - and feel the resulting pride that will enrich your own life.
Providing an excellent benefits package is another way we know that Elwyn is truly a special place to work. We invest in your future while you help care for ours:
Generous Paid Time Off

Comprehensive Medical/Dental/Vision Benefit Packages

Earned Wage Access/On-Demand Pay
Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities and Growth

Flexible Schedules

Retirement Savings Plan
Elwyn is currently seeking an Intake Coordinator to respond to families and service providers upon initial call into Elwyn SEEDS main Intake telephone line; assist with the scheduling of evaluation appointments; answer family questions regarding the intake, evaluation and Individual Education Plan (IEP) processes; collect intake information regarding the child necessary to recommend specific service discipline representatives to be included on the Multidisciplinary Evaluation (MDE) team.
DUTIES & RESPONSIBILITIES
Answer calls via the Elwyn SEEDS Intake Line in a call center environment; respond to calls from parents, guardians, service providers, school administrators and general public
Provide information to callers in reference to intake referral process, location of appointment, early intervention services, and scheduling intake and/or evaluation appointments
Utilize knowledge of the early intervention process as well as child-specific information found in data systems to appropriately respond to incoming phone calls through our intake line
Independently supplement intake assessment questionnaire with probing and clarifying as needed to determine the level of the child's development and areas of need based upon information supplied by the parent
Evaluate family concerns in the context of typical child development to ensure that the child has appropriate team members at the time of the evaluation
Accurately collect, enter into, and manage client data using Microsoft Excel
Process referrals adhering to policies and procedures set by the Intake/MDE/IEP Department
Perform other duties as assigned
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
High School Diploma, required; Bachelor's degree in Early Childhood Education or human services or communications preferred
Two (2) years' experience in customer service dealing with the public via telephone or face-to-face contact
Intermediate experience with Microsoft Office: Outlook, Word and Excel
Demonstrated knowledge of behavioral health, early childhood education and/or early intervention services and regulations
Demonstrated ability to follow established procedures
Demonstrated ability to work effectively as part of a team
Must possess excellent customer interaction, organizational, collaboration, presentation, and written and verbal communication skills
HAZARDS/PHYSICAL DEMANDS:
Some possible hazards due to client behavior.

Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.
Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and iden ity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law.

ELW-17871
3300 Henry Ave, Philadelphia, Pennsylvania 19129
Full-time

Elwyn is an Equal Opportunity Employer. EOE AA M/F/Vet/Disability

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.