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Caregiver Intake Coordinator

2 months ago


Philadelphia, Pennsylvania, United States All American Home Care Full time

Position Overview
This role involves facilitating the intake process for caregivers and managing relationships with consumers, ensuring alignment with the mission of All American Home Care.

Key Responsibilities
- Manage incoming sales inquiries and gather essential intake information for prospective clients, accurately entering data into the system.
- Assist potential caregivers with the application process, ensuring all critical documentation is collected and recorded.
- Verify the accuracy of applications before digitizing them into the database.
- Maintain effective communication with caregivers regarding credential requirements and follow up on any missing documentation.
- Liaise with external agencies to ensure smooth service delivery and obtain necessary information.
- Document changes in consumer and caregiver status and maintain positive relationships with external partners.
- Prepare and distribute welcome packets to new clients.

Qualifications
- High School Diploma or equivalent is required; an associate degree is preferred or a combination of relevant experience.
- A minimum of 2 years of experience in a marketing support or intake role, preferably within the home care sector.
- Strong understanding of confidentiality protocols regarding employee information.
- Proficient in basic office management practices and Microsoft Office applications.
- Excellent interpersonal skills with the ability to build strong business relationships.
- Strong organizational skills with a keen attention to detail.

Work Environment
- Primarily an indoor office setting, requiring sitting for extended periods and regular use of a computer and telephone.

Essential Skills
- Critical thinking and analytical skills for data management and reporting.
- Strong written and verbal communication abilities.

Note
This position requires strict adherence to confidentiality and may involve occasional extended hours.