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Caregiver Intake Coordinator
2 months ago
Position Overview
This role involves facilitating the intake process for caregivers and managing relationships with consumers, ensuring alignment with the mission of All American Home Care.
Key Responsibilities
- Manage incoming sales inquiries and gather essential intake information for prospective clients, accurately entering data into the system.
- Assist potential caregivers with the application process, ensuring all critical documentation is collected and recorded.
- Verify the accuracy of applications before digitizing them into the database.
- Maintain effective communication with caregivers regarding credential requirements and follow up on any missing documentation.
- Liaise with external agencies to ensure smooth service delivery and obtain necessary information.
- Document changes in consumer and caregiver status and maintain positive relationships with external partners.
- Prepare and distribute welcome packets to new clients.
Qualifications
- High School Diploma or equivalent is required; an associate degree is preferred or a combination of relevant experience.
- A minimum of 2 years of experience in a marketing support or intake role, preferably within the home care sector.
- Strong understanding of confidentiality protocols regarding employee information.
- Proficient in basic office management practices and Microsoft Office applications.
- Excellent interpersonal skills with the ability to build strong business relationships.
- Strong organizational skills with a keen attention to detail.
Work Environment
- Primarily an indoor office setting, requiring sitting for extended periods and regular use of a computer and telephone.
Essential Skills
- Critical thinking and analytical skills for data management and reporting.
- Strong written and verbal communication abilities.
Note
This position requires strict adherence to confidentiality and may involve occasional extended hours.