Customer Support Specialist

2 weeks ago


Wilmington, Delaware, United States Consulting Advantage Ltd Full time
Position Overview

We are seeking dedicated and compassionate individuals to fill the role of Inbound Customer Service Representatives at Consulting Advantage Ltd. If you possess a strong desire to assist others and excel in a fast-paced setting, we would like to hear from you.

As an Inbound Customer Service Representative, your main responsibility will be to handle incoming customer inquiries and deliver precise information and solutions. Your primary objective will be to ensure customer satisfaction while upholding our brand's reputation.

Key Responsibilities:

  • Handle and respond to incoming calls from customers with professionalism and a friendly demeanor.
  • Resolve customer inquiries related to products, services, and account matters.
  • Provide accurate information and solutions while aiming for first-contact resolution.
  • Record customer interactions and maintain precise documentation in our system.
  • Refer complex issues to the appropriate departments when necessary.
  • Continuously seek opportunities to enhance customer service and personal performance based on feedback.
  • Stay informed about products and services to assist customers effectively.

Qualifications:

  • Prior experience in customer service or a call center environment is preferred.
  • Outstanding verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage high call volumes while remaining composed and focused.
  • A positive attitude and a sincere interest in assisting customers.


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