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Field Support Specialist

2 months ago

Wilmington, Delaware, United States Patterson Company LLC Full time
Job Summary

Patterson Companies, LLC is seeking a highly motivated and skilled Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients in the dental industry.

Key Responsibilities
  • Technical Support: Provide technical assistance and troubleshooting to clients on dental equipment installation, repair, and maintenance.
  • Customer Service: Respond to customer inquiries and concerns in a timely and professional manner, demonstrating a people-first approach and passion for delivering exceptional service.
  • Inventory Management: Manage inventory of parts, supplies, and tools needed to complete service requests, ensuring efficient and effective use of resources.
  • Personal and Vehicle Safety: Maintain a safe driving record and represent Patterson Companies, LLC while driving a company vehicle, adhering to company policies and procedures.
Requirements
  • Education: High school diploma or equivalent required.
  • Skills: Basic computer skills, mechanical aptitude, and ability to use smart phone/tablet.
  • Experience: Valid driver's license and good driving record required.
  • Physical Demands: Ability to lift boxes and dental supplies up to 1-25 pounds.
What We Offer
  • Competitive Benefits: Full medical, dental, and vision benefits, as well as an integrated wellness program.
  • Retirement Savings Plan: 401(k) match retirement savings plan.
  • Employee Stock Purchase Plan: Employee stock purchase plan (ESPP).
  • Paid Time Off: Paid time off (PTO) and holiday pay.
  • Volunteer Time Off: Volunteer time off (VTO).
  • Educational Assistance Program: Tuition reimbursement program.
  • LifeWorks: Employee assistance program (EAP).
  • Patterson Perks: Employee perks program.
EEO Statement

Patterson Companies, LLC is an equal opportunity employer and welcomes applications from diverse candidates. We believe that our employees' unique experiences and differences strengthen our company and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.