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IT Support Specialist

2 months ago


Wilmington, Delaware, United States Orion Global Managed Services US Inc Full time
Job Summary

Orion Global Managed Services US Inc is seeking an experienced IT Support Specialist to provide on-site technical support services to our clients. The ideal candidate will have a strong background in IT service delivery and a proven track record of providing exceptional customer service.

Key Responsibilities:

  • Provide technical support and maintenance services to clients on-site
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Configure and stage new equipment and software
  • Document and report on work completed to ensure compliance with company procedures
  • Provide technical leadership and guidance to junior team members

Requirements:

  • 7 years of experience in IT service delivery
  • Experience with ticketing systems such as ServiceNow
  • Authorized to work in the United States
  • BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus

Preferred Skills:

  • ServiceNow experience
  • Hardware break-fix assistance
  • PC imaging processes and procedures
  • Troubleshooting
  • Mobile phone support
  • Audio Visual support

This is a 6-month contract role with the potential to be extended past this initial timeframe. The successful candidate will be required to work Monday-Friday, 8:00am-5:00pm, and will be paid $27 per hour.