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IT Support Specialist
2 months ago
Orion Global Managed Services US Inc is seeking an experienced IT Support Specialist to provide on-site technical support services to our clients. The ideal candidate will have a strong background in IT service delivery and a proven track record of providing exceptional customer service.
Key Responsibilities:
- Provide technical support and maintenance services to clients on-site
- Troubleshoot and resolve technical issues with hardware, software, and network systems
- Configure and stage new equipment and software
- Document and report on work completed to ensure compliance with company procedures
- Provide technical leadership and guidance to junior team members
Requirements:
- 7 years of experience in IT service delivery
- Experience with ticketing systems such as ServiceNow
- Authorized to work in the United States
- BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus
Preferred Skills:
- ServiceNow experience
- Hardware break-fix assistance
- PC imaging processes and procedures
- Troubleshooting
- Mobile phone support
- Audio Visual support
This is a 6-month contract role with the potential to be extended past this initial timeframe. The successful candidate will be required to work Monday-Friday, 8:00am-5:00pm, and will be paid $27 per hour.