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Customer Support Specialist

2 months ago

Wilmington, Delaware, United States Consulting Advantage Ltd Full time
Position Overview

We are seeking dedicated and compassionate individuals to take on the role of Customer Support Specialists. If you possess a strong desire to assist others and excel in a fast-paced setting, we encourage you to consider this opportunity.

As a Customer Support Specialist, your main responsibility will be to handle incoming customer inquiries, delivering precise information and effective solutions. Your primary objective will be to ensure customer satisfaction while upholding our brand's reputation.

Core Responsibilities:

  • Manage and respond to incoming customer calls with professionalism and a friendly demeanor.
  • Resolve customer inquiries related to products, services, and account issues.
  • Provide accurate information and solutions, aiming for resolution on the first call.
  • Record customer interactions and maintain precise documentation in our system.
  • Refer complex issues to the appropriate departments when necessary.
  • Continuously look for opportunities to enhance customer service and personal performance based on feedback.
  • Stay informed about products and services to assist customers effectively.

Required Qualifications:

  • Prior experience in customer service or a call center environment is preferred.
  • Outstanding verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage high call volumes while maintaining composure and focus.
  • A positive outlook and a sincere interest in assisting customers.