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Client Support Specialist

2 months ago

Wilmington, Delaware, United States DuPont Full time

About DuPont

At DuPont, we are dedicated to addressing critical global challenges; whether it’s ensuring access to clean water for billions, creating materials essential for modern technology, or safeguarding workers worldwide.

If you are interested in being part of a leading multi-industrial organization that is committed to delivering sustainable solutions with genuine purpose and value, then DuPont is the right place for you.

Why Choose Us?

Our mission is to empower the world with vital innovations that foster growth. We focus on impactful projects.

Enjoy the opportunity to shape your career path, challenge yourself, and gain new skills that lead to a rewarding professional journey. We offer competitive compensation and incentives that recognize your skills, contributions, and achievements.

Experience a collaborative workplace where teamwork is celebrated, and flexibility enhances work-life balance in an inclusive environment.

At DuPont Electronics and Industrial (E&I), we are seeking a Customer Service Specialist to join our dynamic team.

Key Responsibilities

A successful Customer Service Specialist (CSS) must possess a customer-centric approach, enabling them to provide exceptional service. The CSS will manage the entire order management process from initial entry to product delivery for designated accounts.

Hybrid work arrangements are required, with a combination of onsite and remote work to support a full workweek.

The CSS will interact with customers and collaborate with internal and external partners. By fostering strong relationships, the CSS will align various internal resources to achieve zero-defect customer satisfaction. Excellent communication skills are essential for translating customer needs into actionable information for the business and other functions.

Your Key Responsibilities Include:

  • Managing multiple SAP transactions, including order entry, returns, credits/debits, quality notifications, and deliveries.
  • Engaging with high-value customers and addressing their administrative and technical inquiries.
  • Building relationships with commercial team partners to exceed customer expectations.
  • Analyzing customer ordering patterns to anticipate needs and proactively resolve issues.
  • Coordinating with supply chain partners to address material availability and order management.
  • Ensuring compliance with internal and external audit requirements related to customer service activities.

Qualifications

Preferred qualifications include a Bachelor’s degree and a minimum of two years of customer service experience or equivalent. Proficiency in SAP R/3 or another ERP system is required, along with intermediate to advanced skills in Microsoft Office applications.

We are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered.