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Technical Support Specialist

2 months ago


Wilmington, Delaware, United States Vinson Full time

Technical Support Specialist

The Technical Support Specialist will deliver on-site assistance and resolution for technological challenges in educational institutions. Candidates should demonstrate exceptional analytical and interpersonal abilities, along with a thorough understanding of information systems. This role encompasses diagnosing hardware and software issues, setting up new equipment, and providing clients with technical guidance. Travel to various locations is necessary, and upholding professionalism and confidentiality is essential.

Key Responsibilities:

  • Support educational personnel with technology inquiries
  • Deliver outstanding customer service
  • Install and set up computer systems and applications
  • Diagnose and replace hardware components
  • Maintain client records and inventory
  • Engage in team discussions and company briefings

Qualifications:

  • At least 1 year of experience in customer service
  • Associate degree in Information Technology or equivalent
  • Capability to resolve technical challenges
  • Professional attitude and commitment to confidentiality
  • Reliable transportation and a clean background check

Desirable Skills:

  • Experience in technical support and A+ Certification
  • Familiarity with helpdesk operations and network upkeep
  • Background in end-user device repair
  • Experience in troubleshooting network issues

Work Environment:

This role is situated in a professional educational setting, necessitating physical capabilities such as standing, climbing, and lifting items weighing up to 50 pounds. The position involves standard office equipment usage and interaction with others. It is part-time with adaptable hours based on client requirements.

Travel Requirements:

Regular travel within a 50-mile radius is expected, with mileage reimbursement available. Dependable transportation is crucial for site visits.

Compensation:

$22.00 per hour, commensurate with experience and location.

Employee Benefits:

  • 10 Paid Holidays
  • Life Insurance
  • Monthly Team Lunches
  • Mileage Reimbursement
  • Personal Phone Reimbursement
  • Flexible Work Schedule
  • Equal Opportunity Employer