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Technical Support Specialist

2 months ago

Wilmington, Delaware, United States TEKsystems Full time
Job Description

Position Overview:

We are seeking a dedicated Technical Support Specialist to assist in the operational support of a major healthcare integration project. This role is fully remote, with candidates expected to reside in specific states.

Project Duration:

1 Month(s) Project

Key Responsibilities:

  • Provide Level 1 help desk support, including password resets and basic troubleshooting for Windows 10 and Office 365.
  • Assist in the setup of mobile devices and implement dual-factor authentication.
  • Guide users through logging into essential applications such as EPIC and MyChart.
  • Utilize ServiceNow for tracking and logging support requests, ensuring proper delegation to relevant teams.

Work Schedule:

Shifts will be established to cover peak hours, which are critical for the project's success.

Required Skills:

  • Experience in password management and remote support.
  • Familiarity with ticketing systems and troubleshooting procedures.
  • Proficiency in Windows 7 and 10, as well as Microsoft Office Suite.

Candidate Profile:

The ideal candidate will possess:

  • A minimum of 6 months to 1 year of experience in end-user support.
  • Strong customer service and communication skills, with the ability to effectively triage issues.

Work Environment:

This position offers a fully remote work environment, fostering flexibility and adaptability.

Impact on Customer Experience:

Providing exceptional support is vital to ensuring that healthcare professionals can deliver quality patient care during this critical transition.

Interview Process:

Candidates will participate in interviews with TEKsystems Account Management staff and potentially the team lead overseeing the support group.