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Client Support Specialist

2 months ago

Wilmington, Delaware, United States DuPont Full time

About DuPont

At DuPont, we are dedicated to addressing significant global challenges, such as ensuring access to clean water for over a billion individuals, creating materials vital for modern technology, and safeguarding workers worldwide.

If you aspire to be part of a leading multi-industrial organization that is committed to delivering sustainable solutions with genuine purpose and value, and if you appreciate a collaborative environment that thrives on teamwork and values diverse perspectives, then DuPont is the right fit for you.

Why Choose Us?

Our mission is to empower the world through essential innovations. Here, you will have the opportunity to shape your career, challenge yourself, and develop new skills that lead to a rewarding professional journey. We offer competitive compensation and incentives that recognize your skills and contributions.

Experience a culture of collaboration where teamwork is celebrated, and flexibility is embraced to promote work-life balance in an inclusive atmosphere.

DuPont Electronics and Industrial (E&I) is seeking a Customer Service Specialist to join our dynamic team.

Key Responsibilities:

A successful Customer Service Specialist (CSS) must possess a customer-centric mindset, enabling them to deliver exceptional service. The CSS will oversee the entire order management process, from initial entry to final delivery for their assigned accounts.

Customer Engagement and Order Management:

  • Manage various SAP transactions, including order entry, returns, credits/debits, and quality notifications.
  • Engage with strategic customers, addressing their administrative and technical inquiries.
  • Build strong relationships with internal teams to exceed customer expectations.
  • Analyze customer ordering patterns to anticipate needs and proactively resolve issues.

Business Processes:

  • Collaborate with supply chain partners to address material availability and order prioritization.
  • Coordinate with logistics to manage deliveries and special handling.
  • Identify areas for improvement and implement effective changes.

Controls and Compliance:

  • Support internal and external audit requirements related to customer service activities.
  • Engage in continuous improvement of quality processes.
  • Act within assigned authority to perform SAP transactions while adhering to compliance standards.

Qualifications:

  • Bachelor's degree preferred.
  • Minimum of 2 years of customer service experience or equivalent.
  • Proficiency in SAP R/3 or another ERP system is required.
  • Intermediate to advanced skills in Microsoft Office applications.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.