Patient Benefits Coordinator

5 days ago


Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time
Job Summary

Our organization is seeking a highly skilled Patient Benefits Coordinator - Per Diem to join our team. As a key member of our staff, you will be responsible for ensuring the timely and accurate analysis of patients' mandated documentation. Your expertise will support our clinicians in issues related to appointment scheduling, patient registration, and benefit assistance.

Key Responsibilities
  • Insurance Eligibility and Benefits Assistance: Promptly review insurance eligibility, process required documentation, and provide benefits assistance for all patients presenting on a scheduled or walk-in basis.
  • Accurate Record-Keeping: Record all insurance and demographic information in an accurate and timely manner.
  • Benefits Application Support: Assist patients with completion of Mass Health or any other benefit applications.
  • Scheduling and Check-In: Check In and or schedule patients for appointments.
  • Phone Support: Assist in fielding Clinic phone calls.
  • Referral Management: Manage specialty medical and behavioral health referrals when needed.
Requirements
  • Education: High School Diploma or equivalency.
  • Technical Skills: Strong computer skills, including working knowledge of P.C. spreadsheet software (Excel) and familiarity with Epic, MMIS, and NEHEN patient eligibility system.
  • Experience: 2 years of benefits experience in a clinical environment preferred.
  • Soft Skills: Able to work with indirect supervision and initiative, attention to detail, ability to follow program policy and best practices, cooperates and maintains good rapport with staff, patients, and visitors, ability to learn and adapt in a dynamic environment.
  • Language Skills: Bilingual in Spanish and English preferred.
Compensation
  • Compensation is $22.00 per hour.


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