Patient Benefits Specialist
2 weeks ago
About Us:
Since our inception in 1985, the Boston Health Care for the Homeless Program has been dedicated to providing equitable and dignified access to top-tier health services for individuals and families experiencing homelessness in the greater Boston area. Each year, we care for over 10,000 homeless individuals, ensuring they receive comprehensive health care ranging from preventive dental services to cancer treatment. Our team of clinicians, case managers, and behavioral health professionals operates across more than 30 locations, serving some of the most vulnerable yet resilient members of our community.
From the beginning, we have strived to create transformational work: recognizing our shared humanity, emphasizing dignity, compassion, and mutual respect, and supporting every individual's right to access high-quality health care. We are committed to empowering every staff member to reach their full potential while actively working to dismantle barriers, including systemic racism, that affect us all. Our community-based health care services are designed to be compassionate, dignified, and culturally sensitive, addressing social determinants of health to eliminate both physical and systemic obstacles faced by our patients.
We encourage applications from Bilingual, Bicultural, LGBTQIA individuals, as well as Black, Indigenous, and People of Color.
Position Summary:
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
This role is essential in supporting clinicians by managing patient registration, scheduling appointments, and providing assistance with patient benefits. The position plays a critical role in the accurate and timely registration and assessment of patients' insurance eligibility and necessary documentation. Additionally, this role may serve as a backup for patient intake at various outreach locations as required.
Key Responsibilities:
- Assess insurance eligibility for all patients attending scheduled appointments or walk-ins to facilitate patient benefits assistance and process required documentation promptly.
- Accurately enter all insurance and demographic data into designated databases in a timely manner.
- Ensure timely and precise completion of the Medicare Secondary Payer form for all patients with Medicare upon admission.
- Direct patients with pending or terminated benefits to the benefits coordinator.
- Complete MassHealth/Free care applications and any other necessary applications for patients requiring assistance.
- Create an MSI tracking number for each registered patient to establish a medical record in the EMR system.
- Update registration records for each patient regarding benefits information.
- Provide backup support to the Clinic Coordinator, including covering the front desk during their absence and assisting with front desk calls.
Qualifications:
- Bilingual in English and Spanish is preferred.
- High School Diploma or equivalent.
- Proficient computer skills, including experience with spreadsheet software (Excel) and familiarity with Epic, MMIS, and NEHEN patient eligibility systems.
- Preferred 2 years of benefits experience in a clinical setting.
- Able to work effectively with minimal supervision.
Compensation and Benefits:
The starting compensation is $22.00, with increases based on experience.
Full-time employees at BHCHP are eligible for a competitive time-off policy, including 4 weeks of vacation, health, dental, and vision insurance, a 403B retirement savings plan with employer contributions, and a pre-tax MBTA pass program offering a 40% discount. Additionally, eligible employees will receive annual increases, an additional annual compensation of $7,500 for demonstrated bilingual proficiency, and opportunities to collaborate with local hospitals and community health centers.
Equal Opportunity Employer: BHCHP is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals from underrepresented and underserved backgrounds, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA individuals, first-generation college students, and those from low-income backgrounds.
Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates offered employment will receive details on how to demonstrate receipt of vaccination if they choose to.
Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.
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