Chargeback Resolution Specialist

1 week ago


Jeffersonville, Indiana, United States Heartland Hire Full time

Position Overview

The role of the Customer Dispute Analyst involves the investigation and resolution of customer chargebacks. This position requires thorough transaction analysis, strong analytical capabilities, and meticulous documentation of all actions taken, including communications with merchants and cardholders.

Key Responsibilities

  • Conduct detailed research to resolve customer disputes, applying relevant banking and card industry regulations.
  • Compile and analyze statistics on chargebacks to identify trends and enhance overall customer service.
  • Process and resolve chargeback requests for multiple dispute reason codes, ensuring compliance with established protocols.
  • Organize supporting documentation and apply necessary credit or debit adjustments based on dispute outcomes.
  • Assist in categorizing pending requests from various queues to ensure efficient workflow management.

Qualifications

Minimum Requirements:

  • High School Diploma or Equivalent.
  • No prior relevant experience is necessary.

Preferred Qualifications:

  • 0-2 years of experience in handling dispute resolutions.
  • Basic understanding of association and card industry regulations.

Skills and Competencies

Develop and apply foundational skills to complete routine tasks effectively. Work on assignments that are generally routine, requiring minimal decision-making outside established processes. Operate under close supervision and follow detailed instructions.

Company Overview

Heartland is a leading financial technology firm dedicated to providing fast, secure payment processing and payroll solutions. Our offerings encompass point of sale systems, online and mobile payment solutions, HR tools, and more. We are committed to supporting businesses across various sectors through innovative solutions and exceptional service.

As a company, we value innovation, quality, customer care, security, and transparency, which we integrate into our partnerships with clients nationwide. Heartland is an equal opportunity employer, fostering a diverse and inclusive workplace for all employees.



  • Jeffersonville, Indiana, United States Heartland Hire Full time

    Position OverviewThe role of the Customer Dispute Analyst involves managing and resolving customer chargeback issues. This position requires thorough transaction analysis, strong analytical capabilities, and precise documentation of all actions taken, including communications with merchants and cardholders.Key ResponsibilitiesConduct detailed research and...


  • Jeffersonville, Indiana, United States Heartland Hire Full time

    Position OverviewThe role of the Dispute Customer Service Representative involves the investigation and resolution of customer chargebacks. This position requires meticulous transaction analysis, strong analytical abilities, and thorough documentation of actions taken, including communications with merchants and cardholders.Key ResponsibilitiesConduct...


  • Jeffersonville, Indiana, United States Heartland Hire Full time

    Position OverviewThe role of the Dispute Customer Service Representative involves managing and resolving customer chargeback issues. This position requires thorough transaction analysis, strong analytical capabilities, and meticulous documentation of all actions taken, including communications with merchants and cardholders.Key ResponsibilitiesConduct...


  • Jeffersonville, Indiana, United States Global Payments Full time

    Job SummaryGlobal Payments is seeking a highly skilled Dispute Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for handling incoming dispute calls and providing exceptional customer service to our merchant customers.Key ResponsibilitiesRespond to incoming dispute calls and provide concise,...


  • Jeffersonville, Indiana, United States Knipper HEALTH Full time

    Job SummaryWe are seeking a highly skilled Contract Operations Specialist to join our team at Knipper HEALTH. As a Contract Operations Specialist, you will play a critical role in analyzing, researching, and processing incoming chargebacks through our billing software. You will also be responsible for verifying and reconciling financial information,...


  • Jeffersonville, Indiana, United States Knipper HEALTH Full time

    Position OverviewThe role of a Contract Operations Specialist involves the thorough examination, investigation, and management of incoming chargebacks utilizing the designated billing systems. You will also be tasked with the verification and reconciliation of financial data, cash application responsibilities, accounts receivable functions, and month-end...


  • Jeffersonville, Indiana, United States Knipper HEALTH Full time

    Position OverviewAs a Contract Operations Specialist at Knipper HEALTH, you will play a crucial role in the analysis, research, and management of incoming chargebacks utilizing the designated billing software. Your responsibilities will also include the verification and reconciliation of financial data, cash application tasks, and duties associated with...


  • Jeffersonville, Indiana, United States Knipper HEALTH Full time

    Position OverviewThe role of a Contract Operations Specialist involves the meticulous analysis, research, and processing of incoming chargebacks utilizing the designated billing software. This position also entails the verification and reconciliation of financial data, along with cash application tasks, accounts receivable duties, and responsibilities...


  • Jeffersonville, Indiana, United States Heartland Hire Full time

    About Heartland HireAt Heartland Hire, a leader in financial technology, we empower businesses by facilitating seamless transactions and providing exceptional service. Our mission is to create innovative solutions that enhance customer experiences and drive success for our clients.Role OverviewAs a Customer Service Advocate, you will be the first point of...


  • Jeffersonville, Indiana, United States AIG Full time

    Job SummaryWe are seeking a highly skilled Regional Service Coordinator to join our team at AIG. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the timely resolution of claims.Key ResponsibilitiesEngage with service providers to assist customers in resolving claimsManage inbound and...


  • Jeffersonville, Indiana, United States MAXIMUS Full time

    Overview Job Title:Customer Service RepresentativeLocation:Jeffersonville, INEmployment Type:Full-time Role Summary Maximus is currently seeking a Customer Service Representative specializing in Eligibility Services. This position is crucial in managing a high volume of inbound inquiries related to various assistance programs, including Medicaid, SNAP,...


  • Jeffersonville, Indiana, United States AIG Full time

    Key Responsibilities of the Service Coordinator:Utilizing advanced software systems to engage with service providers for customer assistance.Managing inbound and outbound communications regarding all dispatched claims, addressing open claim issues, and resolving service provider inquiries. Ensuring customers are consistently informed about the status of...

  • Maintenance Technician

    16 hours ago


    Jeffersonville, Indiana, United States Resident Full time

    About the RoleWe are seeking a skilled Maintenance Technician to join our team at Resident, a leading manufacturer of high-quality mattresses and home furnishings. As a key member of our operations team, you will play a critical role in ensuring the reliability and uptime of our equipment, supporting safety, quality, delivery, and cost objectives.Key...


  • Jeffersonville, Indiana, United States Ingram Micro Full time

    Job SummaryWe are seeking an experienced Inventory Control Manager to oversee all aspects of inventory control efforts and inventory personnel for our forward logistics facility. The successful candidate will analyze physical inventory, establish and maintain inventory discrepancy investigations, and develop and implement solutions with the operations team...


  • Jeffersonville, Indiana, United States PharmaCord Full time

    About PharmaCord: PharmaCord stands as a premier provider of pharmaceutical patient support services, dedicated to assisting patients throughout their therapy journey. Our services are backed by our pharmaceutical partners, and we are resolute in our mission to deliver compassionate support.Our offerings are facilitated by a skilled team comprising benefit...


  • Jeffersonville, United States Knipper HEALTH Full time

    Overview As a Contract Operations Specialist, you will be responsible for analyzing, researching, and processing incoming chargebacks through the applicable billing software. In addition, you will be responsible for verifying and reconciling financial information, cash-application tasks, duties related to accounts receivable and month end closing.  As a...


  • Jeffersonville, United States Heartland Hire Full time

    Dispute Customer Service Rep. page is loaded **Dispute Customer Service Rep.** **Dispute Customer Service Rep.** locationsJeffersonville, IN time typeFull time posted onPosted 11 Days Ago job requisition idR0030423 Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our...


  • Jeffersonville, United States LHC Group Full time

    Job Description We are hiring for a Schedule Specialist to work Full-Time in Jeffersonville! At Caretenders, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. ...


  • Jeffersonville, Indiana, United States Vericast Full time

    Job OverviewAs an Equipment Maintenance Specialist, you will be responsible for executing both preventive and corrective maintenance on various machinery and facilities. Your role will involve assisting operators with minor maintenance challenges to ensure optimal operational efficiency and minimize downtime.Key Responsibilities1. Provide support to...

  • Benefit Specialist

    2 months ago


    Jeffersonville, United States PharmaCord Full time

    Job DescriptionJob DescriptionWe're rapidly growing and invite you to join one of our existing programs! Joining an existing program gives you the opportunity to learn from the experts and ask questions about the drug manufacturer, disease states, and therapies you'll support. This is a unique opportunity where you will work together with your team...


  • Jeffersonville, Ohio, United States Connection Full time

    Position Summary Connection is excited to present a remarkable opportunity for a Desktop / Field Technician. This role is based in Jeffersonville, OH, and is offered as a Contract position with excellent benefits. Key ResponsibilitiesDeliver desktop assistance and IT solutions across multiple company sites.Identify and rectify hardware and software...


  • Jeffersonville, Ohio, United States Connection Full time

    Position SummaryConnection is excited to present a remarkable opportunity for a Desktop / Field Technician. This role is essential in providing technical support across various company locations. This is a Contract position that comes with excellent benefits.Key ResponsibilitiesDeliver comprehensive desktop support and IT services to multiple company...

  • IT Support Specialist

    2 weeks ago


    Jeffersonville, Ohio, United States Connection Full time

    Position Summary Connection is excited to present a remarkable opportunity for a Desktop / Field Technician. This role is based in a dynamic environment and offers a contract position with excellent benefits. Key ResponsibilitiesDeliver comprehensive desktop support and IT services across multiple company sites.Identify and rectify hardware and software...

  • IT Support Specialist

    2 weeks ago


    Jeffersonville, Ohio, United States Connection Full time

    Position Summary Connection is excited to present a rewarding opportunity for a Desktop / Field Technician. This role involves providing essential technical support across various locations, ensuring seamless IT operations. Key ResponsibilitiesDeliver desktop support and IT services to multiple company sites.Identify and resolve hardware and software...


  • Jeffersonville, Ohio, United States Connection Full time

    Position Summary Connection is excited to present a rewarding opportunity for a Desktop / Field Technician. This role is based in a dynamic environment and is structured as a Contract position, offering a competitive benefits package. Key ResponsibilitiesDeliver comprehensive desktop support and IT services across multiple company sites.Identify and rectify...

  • IT Support Specialist

    2 weeks ago


    Jeffersonville, Ohio, United States Connection Full time

    Position Summary Connection is excited to present a remarkable opportunity for a Desktop / Field Technician. This role is designed for individuals who are passionate about providing exceptional technical support and are ready to make a significant impact in a dynamic environment. Key ResponsibilitiesDeliver comprehensive desktop support and IT services...


  • Jeffersonville, United States MAXIMUS Full time

    Description & Requirements Maximus is seeking Customer Service Representative - Eligibility Specialists (ES) to join our team in Jeffersonville, IN. This role will be responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF)...


  • Jeffersonville, United States Rose International Full time

    Date Posted: 09/04/2024Hiring Organization: Rose International/LG-ES-HondaPosition Number: 470385Job Title: Compliance and Ethics SpecialistJob Location: Jeffersonville, OH, USA, 43128Work Model: OnsiteEmployment Type: PermanentMust Have Skills/Attributes: Communications, ComplianceJob DescriptionThe LGES – HONDA Joint Venture, located in Jeffersonville,...


  • Jeffersonville, Vermont, United States Smugglers' Notch Full time

    Job Summary:We are seeking a skilled Maintenance Guest Experience Coordinator to join our team at Smugglers' Notch. As a key member of our resort operations team, you will be responsible for ensuring that our guests have a seamless and enjoyable experience.Key Responsibilities:Respond to maintenance issues reported by guests, owners, and other departments by...


  • Jeffersonville, United States Trillium Staffing Full time

    Trillium Professional is now seeking a Human Resources Specialist/Generalist. Base is $75-$83 with a 10% bonus opportunity. Hybrid on site in Jeffersonville, IN and is full-time. The General Affairs and Human Resource Specialist is responsible for performing HR-related duties professionally and working closely with the General Affairs and Human Resource...


  • Jeffersonville, United States Avature Full time

    Date: Friday, August 9, 2024 City: Jeffersonville State: IN Country: United States Working time: Full-time Description & Requirements Maximus is seeking Customer Service Representative - Eligibility Specialists (ES) to join our team in Jeffersonville, IN. This role will be responsible for receiving a high volume of often back-to-back inbound calls about...


  • Jeffersonville, United States MAXIMUS Full time

    General information Job Posting TitleCustomer Service Representative Jeffersonville, INDateFriday, August 9, 2024CityJeffersonvilleStateINCountryUnited StatesWorking timeFull-time Description & Requirements Maximus is seeking Customer Service Representative - Eligibility Specialists (ES) to join our team in Jeffersonville, IN. This role will be...


  • Jeffersonville, United States New Hope Services Inc Full time

    Job DescriptionJob DescriptionOverviewNew Hope Services (NHS) is proudly celebrating 65 years of service to Southern Indiana and our extended service area. NHS has built the capacity to provide a full continuum of human services from child and family support through ability services. Our unique expertise in developing affordable housing allows us to also...

  • Case Manager

    3 months ago


    Jeffersonville, United States PharmaCord Full time

    Job DescriptionJob DescriptionWhen you join the team as the Case Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You'll compassionately deliver an...


  • Jeffersonville, United States PharmaCord Full time

    Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy. We deliver our services through our talented team of benefit specialists, nurses,...