IT Support Specialist

2 weeks ago


Jeffersonville, Ohio, United States Connection Full time
Position Summary

Connection is excited to present a remarkable opportunity for a Desktop / Field Technician. This role is based in a dynamic environment and offers a contract position with excellent benefits.

Key Responsibilities
  • Deliver comprehensive desktop support and IT services across multiple company sites.
  • Identify and rectify hardware and software challenges on company equipment, including PCs, printers, and servers.
  • Efficiently manage moves, adds, and changes (MAC) tasks.
  • Install and set up hardware and software as required.
  • Conduct basic networking troubleshooting to ensure seamless operations.
  • Leverage knowledge of Active Directory for effective user and device management.
  • Provide exceptional customer service at on-site locations, ensuring client satisfaction.
  • Travel to various sites as necessary to deliver field IT support services.
  • Create, monitor, and resolve service tickets, prioritizing critical issues for prompt resolution.
  • Install devices and collaborate with the networking team to guarantee optimal device performance.
  • Execute server cable patching to support site operations.
  • Foster strong and positive relationships with clients to meet their IT requirements.
Compensation

Minimum: USD $27.00/Hr.

Maximum: USD $28.00/Hr.

Required Qualifications
  • At least 3 years of experience in desktop support and IT services.
  • Proficient troubleshooting skills for both hardware and software.
  • Basic understanding of networking principles.
  • Familiarity with Office 365 and Active Directory.
  • Capability to perform moves, adds, and changes effectively.
  • Experience in the installation and configuration of IT systems.
  • Willingness to travel between locations for hands-on technical assistance.


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