Billing Operations Coordinator
2 weeks ago
The role of a Contract Operations Specialist involves the thorough examination, investigation, and management of incoming chargebacks utilizing the designated billing systems. You will also be tasked with the verification and reconciliation of financial data, cash application responsibilities, accounts receivable functions, and month-end closing activities. As part of the Customer Operations division, you may also engage in additional financial tasks such as price validation and invoicing.
Key Responsibilities- Efficiently and promptly process chargebacks for all clients.
- Manage invoicing and financial oversight for customers with precision.
- Assist in cash applications and processing tasks.
- Support cash collection efforts on behalf of clients.
- Provide aging reports as required for customers.
- Review and analyze credit management reports.
- Validate contract pricing, units of measure, and licensing within relevant systems, making updates as necessary.
- Maintain documentation of routine accounting transactions, ensuring compliance and proper internal controls.
- Keep customer account documentation current within the CRM system.
- Address and resolve customer inquiries within established time frames.
- Build and sustain strong customer relationships, demonstrating expertise in order processing and conflict resolution.
- Collaborate in a team-oriented environment to support fellow members of the Contract Operations and Customer Operations teams.
- Encourage compliance and foster a culture of continuous quality improvement.
Note: The responsibilities listed above are intended to represent the role and are not exhaustive.
QualificationsEssential Requirements:
- Experience with ERP/billing software, particularly D365/Relasoft, is preferred.
- Ability to communicate effectively with both internal and external customers to obtain remittance advice for accurate payment application.
- High School diploma or equivalent is required.
- A minimum of two years of experience in billing and invoicing.
- At least two years of experience in providing customer service to various stakeholders.
- Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
Knowledge, Skills & Abilities:
- Prior experience in billing and invoicing.
- Strong analytical skills for data and information.
- Proven track record in delivering customer service to both internal and external clients.
- Familiarity with CRM and cloud-based software solutions.
- Excellent time management and organizational skills, along with a professional demeanor and positive attitude.
- Effective communication skills, both verbal and written.
- Ability to foster a positive team environment.
Physical Requirements:
- Job activities are conducted entirely indoors.
- Requires extensive manual dexterity (keyboarding, mouse usage, phone handling).
- Frequent use of a phone for communication.
- Ability to sit for extended periods.
- Occasional bending, kneeling, and crouching.
- Occasional lifting, carrying, and moving of items up to 25 pounds.
Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.
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