Regional Service Coordinator

7 days ago


Jeffersonville, Indiana, United States AIG Full time
Job Summary

We are seeking a highly skilled Regional Service Coordinator to join our team at AIG. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the timely resolution of claims.

Key Responsibilities
  • Engage with service providers to assist customers in resolving claims
  • Manage inbound and outbound calls related to claims, service provider issues, and customer inquiries
  • Provide quality customer service and ensure customer satisfaction
  • Dispatch service providers within established rate limits and control costs
  • Serve as the first point of contact for customer service inquiries
  • Handle new claim requests within service level agreement timeframes
  • Solicit new or existing service centers based on contact coverage needs
  • Send necessary forms to parties involved in claims and perform follow-up
  • Report and correct issues with parties involved in claims
What We Offer

AIG is committed to creating a culture of belonging and inclusion. We offer a comprehensive benefits package that extends beyond work hours to support your health, wellbeing, and financial security. Our Total Rewards Program includes benefits focused on your professional development and peace of mind for you and your family.

About AIG

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions. We are a far-reaching property casualty network that is reimagining insurance to make a bigger difference in the world. Join us in delivering ever-better solutions to our customers and supporting individuals, businesses, and communities in managing risk and uncertainty.



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