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Chargeback Resolution Specialist
2 months ago
Position Overview
The role of the Dispute Customer Service Representative involves the investigation and resolution of customer chargebacks. This position requires meticulous transaction analysis, strong analytical abilities, and thorough documentation of actions taken, including communications with merchants and cardholders.
Key Responsibilities
- Conduct detailed research to resolve customer disputes while adhering to banking and card industry regulations.
- Compile and analyze statistics on chargebacks to assist in identifying trends and enhancing customer service.
- Process and resolve chargeback requests for multiple dispute reason codes specific to supported card brands.
- Gather and evaluate transaction data to determine compliance with federal regulations and apply necessary adjustments to accounts.
- Assist in organizing pending requests into appropriate workflows based on complexity and request type.
Qualifications
Minimum Requirements:
- High School Diploma or Equivalent
- No prior relevant experience required
Preferred Qualifications:
- 0-2 years of experience in dispute resolution processes.
Skills and Knowledge:
- Ability to acquire and apply job skills while learning company policies and procedures.
- Familiarity with association and card industry regulations.
Work Environment:
This position typically involves routine assignments that require limited decision-making outside established processes. Close supervision is provided, and detailed instructions are followed for all tasks.
Company Overview
Heartland is dedicated to providing equal employment opportunities and fostering a diverse workplace. We are committed to creating an inclusive environment for all employees, where qualifications and merit are the basis for employment decisions.
