Dispute Customer Service Rep.

4 months ago

Jeffersonville, United States Heartland Hire Full time

Dispute Customer Service Rep. page is loaded **Dispute Customer Service Rep.**

**Dispute Customer Service Rep.**

locationsJeffersonville, IN time typeFull time posted onPosted 11 Days Ago job requisition idR0030423 Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

**Summary of This Role**

Responsible for research and resolution of customer chargebacks. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies bank and card industry regulations and practices in resolving disputes. May also compile aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service.

* Develops and applies the basic skills appropriate to research, process, and resolve chargeback/reversal requests for 3 or more dispute reason codes specific to 1 of the supported card brands, by utilizing established processes in a multi-client/system environment and adhering to association regulations. Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration.

* Works basic assignments from work queues as directed. Assists with the segmentation of pending requests from various work queues into the appropriate work flow based on request type and complexity.

* Begins to develop an intermediate knowledge, pertaining to a single card brand (i.e. Visa/MasterCard/Discover/Amex), and federal regulations governing credit card chargebacks and reversals through training, online research of regulations, and adhering to department processes and procedures.

**Minimum Qualifications**

* High School Diploma or Equivalent

* Typically No Relevant Experience Required

**Preferred Qualifications**

* 0-2 years related work experience handling dispute resolutions throughout the association lifecycle.

* Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.

* Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.

* Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

* Skills / Knowledge - Working knowledge of association and card industry regulations

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

**Except where prohibited by state law, Global Payments will give preference to candidates fully vaccinated against COVID-19. Team members are considered fully vaccinated after completing both primary vaccinations, if applicable, and after the requisite amount of time set by health authorities. Global Payments provides reasonable accommodations for medical or religious reasons or any other legally required reasons.**

Heartland is a financial technology company focused on fast, simple, and secure payment processing and payroll services. Our products include point of sale systems, online and mobile payments, HR tools, customer engagement efforts, capital lending, and much more. We serve nearly every industry and are proud to help businesses prosper through creative solutions, customer advocacy, and unmatched service.

At Heartland, our guiding principles are innovation, quality, customer care, security, and transparency, and we incorporate those values into our partnerships with more than 750,000 nationwide clients. We work with small businesses, large corporations, retailers, restaurants, nonprofits, municipalities, schools and medical providers, among many others, to ensure businesses run smoothly and efficiently and that they endure well into the future.

Heartland was founded in 1997 and is headquartered in Oklahoma City, Oklahoma. We have more than 3,800 employees across the United States and are always looking to grow our team. With some of the most talented leaders and employees in the industry, Heartland continues to set the standard for excellence in the financial tech world. To learn more, visit . Heartland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

Heartlands parent company is Global Payments Inc. (NYSE: GPN), a worldwide provider of payment technology and software solutions delivering innovative services and business solutions to customers around the world. Headquartered in Atlanta, Georgia with more than 11,000 employees worldwide, Global Payments is a member of the S&P 500 with customers and partners in 32 countries throughout North America, Europe, the Asia-Pacific region, and South America. For more information about Global Payments, please visit .

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