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Billing Operations Coordinator

2 months ago

Jeffersonville, Indiana, United States Knipper HEALTH Full time
Position Overview

As a Contract Operations Specialist at Knipper HEALTH, you will play a crucial role in the analysis, research, and management of incoming chargebacks utilizing the designated billing software. Your responsibilities will also include the verification and reconciliation of financial data, cash application tasks, and duties associated with accounts receivable and month-end closing processes. Being part of the Customer Operations team, you may also engage in additional financial responsibilities such as price validation and invoicing.

Key Responsibilities
  • Efficiently and promptly process chargebacks for all clients.
  • Manage invoicing and financial oversight for customers with accuracy.
  • Assist in cash applications and processing tasks.
  • Support cash collection efforts on behalf of clients.
  • Provide aging reports as required for customer accounts.
  • Review and analyze credit management reports.
  • Validate contract pricing, units of measure, and licensing within relevant systems, making updates as necessary.
  • Maintain comprehensive records of routine accounting transactions, ensuring compliance and proper documentation of internal processes.
  • Keep current contact documentation within the CRM related to customer accounts.
  • Address and resolve customer inquiries within agreed timeframes.
  • Establish and nurture strong customer relationships, demonstrating knowledge of order processing and conflict resolution.
  • Collaborate in a team-oriented environment to support fellow members of the Contract Operations and Customer Operations teams.
  • Promote compliance and foster a culture of continuous quality improvement.

Note: The responsibilities outlined above are representative of the position and are not exhaustive.

Qualifications

Essential Requirements:

  • Experience with ERP/billing software, preferably D365/Relasoft.
  • Ability to communicate effectively with internal and external customers to obtain remittance advice for accurate payment application.
  • High School diploma or equivalent.
  • A minimum of two years of experience in billing and invoicing.
  • At least two years of experience in providing customer service to both internal and external stakeholders.
  • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

Knowledge, Skills & Abilities:

  • Prior experience in billing and invoicing.
  • Strong analytical skills with data and information.
  • Proven track record in delivering excellent customer service.
  • Familiarity with CRM and cloud-based software solutions.
  • Exceptional time management and organizational skills, with a proactive approach and a professional demeanor.
  • Effective oral and written communication skills.
  • Ability to foster a positive team environment.

Physical Requirements:

  • Work activities conducted entirely indoors.
  • Requires extensive manual dexterity (keyboarding, mouse, phone).
  • Frequent use of phone for communication.
  • Ability to sit for extended periods.
  • Occasional stooping, kneeling, and crouching.
  • Occasional lifting, carrying, and moving of items up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.