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Client Support Specialist

2 months ago

Jeffersonville, Indiana, United States MAXIMUS Full time


Overview

Job Title:
Customer Service Representative

Location:
Jeffersonville, IN

Employment Type:
Full-time

Role Summary

Maximus is currently seeking a Customer Service Representative specializing in Eligibility Services. This position is crucial in managing a high volume of inbound inquiries related to various assistance programs, including Medicaid, SNAP, and TANF. The representative will engage with clients, addressing their questions, resolving complaints, and troubleshooting issues to ensure a high level of customer satisfaction.

In this role, the Customer Service Representative will also be responsible for processing applications and maintaining case records within the State eligibility system. Timely resolution of client service issues is essential, adhering to established policies and procedures.

Key Responsibilities and Benefits:
  • Class Start Date: To be determined
  • Work Hours: 8:00 AM - 4:30 PM, Monday to Friday
  • Base Pay: $18.00/hr
  • Quarterly Bonus potential
  • 401K with company matching
  • Paid time off and holidays
  • Comprehensive Medical, Dental, and Vision coverage
  • Employee Assistance Program (EAP)
  • Wellness and Discount Programs
  • Opportunities for career development and advancement

Essential Duties:
  • Receive and evaluate applications, maintaining proactive communication with clients to gather necessary information.
  • Assess eligibility by validating and calculating income, and managing case referrals.
  • Engage with program participants daily to provide support and information.
  • Educate clients on program services and eligibility requirements.
  • Collaborate with clients to achieve program goals, ensuring continuity of services.
  • Handle a high volume of calls, providing accurate information regarding eligibility.
  • Verify applicant data through system interfaces and document interactions accurately.
  • Maintain professionalism and empathy while addressing client inquiries.
  • Stay updated on project and corporate policies to meet performance metrics.
  • Attend training sessions and meetings to enhance knowledge and skills.

Minimum Qualifications:

A high school diploma or GED is required, along with 0-2 years of relevant experience, or an equivalent combination of education and experience.


Preferred Skills:
  • Experience in customer support or client service roles is highly desirable.
  • Ability to manage complex inquiries effectively.
  • Strong critical thinking and problem-solving abilities.
  • Excellent data entry skills and attention to detail.
  • Strong interpersonal and communication skills.
  • Ability to thrive in a fast-paced environment.
  • Team-oriented with the capability to work independently.

Preferred Qualifications:

Some college education or a degree, along with 2+ years of relevant professional experience is preferred.


EEO Statement:

Maximus is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.


Compensation Transparency:

Compensation is based on various factors, including job location, education, training, experience, and internal pay alignment. Maximus offers a comprehensive benefits package to employees.