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Billing Operations Coordinator
2 months ago
The role of a Contract Operations Specialist involves the meticulous analysis, research, and processing of incoming chargebacks utilizing the designated billing software. This position also entails the verification and reconciliation of financial data, along with cash application tasks, accounts receivable duties, and responsibilities related to month-end closing. As a vital component of the Customer Operations team, you may also engage in additional financial tasks such as price verification and invoicing.
Key Responsibilities- Efficiently and promptly process chargebacks for all clients.
- Manage invoicing and financial operations accurately for customers.
- Assist in cash applications and processing.
- Support cash collection efforts on behalf of clients.
- Provide aging reports as required for customers.
- Review credit management reports.
- Validate contract pricing, units of measure, and licensure within relevant systems, making updates as necessary.
- Maintain records of routine accounting transactions, ensuring compliance and proper documentation of internal processes.
- Keep customer account documentation current within the CRM system.
- Address and resolve customer inquiries within established time frames.
- Build and maintain strong customer relationships, demonstrating expertise in order processing and conflict resolution.
- Collaborate in a team-oriented environment to support fellow members of the Contract Operations and Customer Operations teams.
- Encourage compliance and embrace continuous quality improvement initiatives.
Note: The responsibilities outlined above are representative of the position and are not exhaustive.
QualificationsEssential Requirements:
- Experience with ERP/billing software, preferably D365/Relasoft.
- Ability to communicate effectively with internal and external customers to secure timely remittance advice for accurate payment application.
- High School diploma or equivalent.
- A minimum of two years of billing and invoicing experience.
- At least two years of experience in providing customer service to both internal and external stakeholders.
- Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
Knowledge, Skills & Abilities:
- Prior experience in billing and invoicing.
- Strong analytical skills for data and information.
- Extensive experience in customer service for both internal and external parties.
- Familiarity with CRM and cloud-based software.
- Excellent time management and organizational skills, along with a professional demeanor and positive attitude.
- Effective oral and written communication skills.
- Ability to foster a positive team environment.
Physical Requirements:
- Job activities are conducted entirely indoors.
- Requires extensive manual dexterity (keyboarding, mouse, phone).
- Use of phone for communication is necessary.
- Prolonged periods of sitting are required.
- Occasional stooping, kneeling, and crouching may be necessary.
- Occasional lifting, carrying, and moving of items up to 25 pounds.
Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.