Patient Navigator

1 month ago


Boston, Massachusetts, United States Brigham & Women's Physicians Organization(BWPO) Full time

General Summary/Overview Statement:

The Brigham and Women's Hospital (BWH) Primary Care Transitions Clinic is expanding its infrastructure to include navigation services for patients. The Transitions Clinic is a post-hospital discharge clinic for patients with no current primary care provider. We act as their short-term primary care site. We see medically complex patients after the emergency room or hospitalization and make sure they are more medically stable before we send them to a long-term primary care provider within the Brigham. The Patient Navigator supports the Transitions Clinic team in working with patients to apply for insurance, accompany patients to important appointments, apply for resources and benefits (transportation, cash benefits, food benefit, etc.). The navigator is expected to work closely with patients on finding and applying for community resources that would benefit them. The Patient Navigator works closely with patients, their families, community resources, the Transitions Clinic team, Patient Financial Services, and Brigham Primary Care sites to eliminate barriers that might otherwise prevent patients from successfully establishing a relationship with a long-term primary care provider. The Patient Navigator reports to the Transitions Clinic Practice Manager and will be part of the Transitions Clinic team.

Principle Duties and Responsibilities:

● Learns and uses existing patient financial services resources to complete and submit appropriate public insurance applications, and subsequently track approval and update the electronic health record. For example, will be responsible for helping patients understand insurance application requirements, screening patients for insurance, and assisting in the application process when appropriate. Helps submit applications for health coverage via the Health Connector.

● Acts as a liaison between the patients, hospital billing department, and Brigham Health Primary Care practices/billing agencies in addressing insurance related inquiries and issues.

● Provides patient outreach and support to Transition Clinic patients in a manner that is culturally sensitive and non-judgmental.

● Documents patient outreach and planning in the patient's record.

● Works closely with practice based social services and available community resource specialists.

● Coordinates transportation-escort services when necessary

● Contributes to the Transitions Clinic team, including working on quality improvement and process design.

● Works as an effective, collegial member of the Transitions Clinic Team

● Utilizes IT tools to track patient information and applications.

● Utilizes screening tools and program resources to help identify and address patients' barriers to care.

● Learns and become proficient in available electronic health information systems including, but not limited to: EPIC and EPIC related tools, registries, and Patient Financial Services IT tools.



  • Boston, Massachusetts, United States Tufts Medicine Integrated Network Full time

    About the RoleThis is a senior-level position that requires advanced knowledge of nursing care and management. The successful candidate will be responsible for providing professional and non-professional nursing care services in accordance with physician orders.Key ResponsibilitiesCoordinate patient care across the continuum of care, ensuring seamless...


  • Boston, Massachusetts, United States Boston Medical Center Full time

    New Job Opportunity: Recovery Support NavigatorDepartment: Project AssertSchedule: Part TimeOverview:A Recovery Support Navigator plays a crucial role in providing care management and navigation support to patients, aiding them in accessing various treatment services and community resources. By assisting individuals in establishing care for substance use...


  • Boston, Massachusetts, United States Tufts Medical Center Full time

    Job SummaryThis role focuses on providing professional and non-professional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Nurse Navigator duties:Nurse Navigator ResponsibilitiesAssesses and facilitates coordination of multidisciplinary care across the care continuum.Provides...


  • Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time

    Job OverviewAbout Us:Since 1985, the Boston Health Care for the Homeless Program has been dedicated to providing equitable and dignified access to high-quality health care for individuals and families experiencing homelessness in the greater Boston area. Each year, we serve over 10,000 homeless individuals, ensuring they receive comprehensive health care...


  • Boston, Massachusetts, United States Dana-Farber Cancer Institute Full time

    Position SummaryThis role is situated within the Bona Lab, part of the Pediatric Outcomes research initiative. The focus of the Bona Lab is to enhance outcomes for children battling cancer by thoroughly examining social determinants of health as potential risk factors in clinical trials and identifying intervention opportunities. The Childhood Cancer Parent...


  • Boston, Massachusetts, United States Tufts Medical Center Full time

    Job SummaryThis role focuses on providing professional and non-professional nursing care services in accordance with physician orders. In addition, this role focuses on performing the following Nurse Navigator duties:Nurse Navigator ResponsibilitiesFocuses on the patient's needs and helps guide the patient through the healthcare system and works to overcome...


  • Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time

    Job DescriptionAbout Us:Since its inception in 1985, the Boston Health Care for the Homeless Program (BHCHP) has dedicated itself to providing equitable and dignified access to high-quality health care for individuals and families experiencing homelessness in the greater Boston area. Each year, we serve over 10,000 homeless individuals, ensuring they receive...


  • Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time

    Job DescriptionAbout Us:Boston Health Care for the Homeless Program (BHCHP) has been dedicated to providing equitable and dignified access to high-quality health care for individuals and families experiencing homelessness since 1985. Each year, we serve over 10,000 homeless individuals, ensuring they receive comprehensive health care ranging from preventive...


  • Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    Job Summary:We are seeking a highly skilled and customer-focused Patient Access Coordinator to join our team at East Boston Neighborhood Health Center. As a key member of our Registration Department, you will play a vital role in ensuring a seamless and welcoming experience for our patients.Key Responsibilities:Appointment Management: Check-out appointments,...


  • Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health CenterEverywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local...


  • Boston, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Position OverviewThe North Suffolk Community Behavioral Health Center (CBHC) is seeking a Care Navigator to enhance our service delivery. The CBHC Care Navigator plays a crucial role in managing case navigation, facilitating participation, and ensuring smooth transitions across all CBHC services. This position is dedicated to educating and supporting...


  • Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    About East Boston Neighborhood Health Center (EBNHC) EBNHC is a vibrant community health center dedicated to providing high-quality, accessible healthcare to all individuals, regardless of their background or circumstances. We strive to create a welcoming and inclusive environment where patients feel respected, heard, and empowered. Position Overview As a...


  • Boston, Massachusetts, United States Cecelia Health Full time

    Job OverviewAbout Us:Cecelia Health is a leading virtual specialty medical practice dedicated to supporting individuals with chronic health conditions throughout their care journey. Our mission is to enhance access to healthcare and deliver tailored clinical assistance, empowering patients to maintain active engagement and achieve lasting health outcomes....


  • Boston, Massachusetts, United States NORTH SUFFOLK COMMUNITY SERVICES INC Full time

    Position OverviewThe Care Navigator at North Suffolk Community Services Inc. plays a crucial role in the Community Behavioral Health Center (CBHC) program. This position is responsible for overseeing case navigation, facilitating participation, and ensuring smooth transitions across all CBHC services. The Care Navigator provides education and support to...


  • Boston, Massachusetts, United States The Stepping Stones Group LLC., Full time

    Job SummaryWe are seeking a highly skilled Mental Health Intake Coordinator to join our team at The Stepping Stones Group LLC. This is a unique opportunity to work with a dynamic organization that provides exceptional mental health services.Key Responsibilities:Conduct thorough psychosocial assessments of referrals to determine mental health needs and...


  • Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full time

    Job SummaryWe are seeking a highly skilled and compassionate Clinical Care Coordinator to join our Recovery Team at Boston Health Care for the Homeless Program. As a key member of our team, you will play a vital role in providing warm hospitality and welcoming services to individuals experiencing homelessness and struggling with substance use...


  • Boston, Massachusetts, United States Dana-Farber Cancer Institute Full time

    Position SummaryThis role is situated within the Bona Lab, part of the Pediatric Outcomes research initiative. The Bona Lab is dedicated to enhancing outcomes for children with cancer by systematically evaluating social determinants of health as risk factors in clinical trials and identifying potential intervention targets. The Parent Support Research...


  • Boston, Massachusetts, United States Dana-Farber Cancer Institute Full time

    Position SummaryThis role is situated within the Bona Lab, part of the Pediatric Outcomes research initiative. The focus of the Bona Lab's research is to enhance outcomes for children with cancer by examining social determinants of health as critical risk factors in clinical trials and identifying viable intervention targets. The Parent Support Research...


  • Boston, Massachusetts, United States Tufts Medical Center Full time

    Position Overview: As a Critical Care Float Registered Nurse, you will be integral in providing exceptional patient care within the Intensive Care Units across various healthcare environments.Key Responsibilities:Deliver high-quality nursing care to patients in diverse ICU settings.Utilize your extensive knowledge of intensive care protocols to manage...


  • Boston, Massachusetts, United States Tufts Medical Center Full time

    Position Overview: As a Critical Care Float Registered Nurse, you will be integral in providing exceptional patient care within various Intensive Care Units. Your role will involve working across multiple hospital environments, ensuring that patients receive the highest level of medical attention.Key Responsibilities:Deliver comprehensive care to critically...